[Remote] Program Manager, Monitoring and Quality Assurance

Note: The job is a remote job and is open to candidates in USA. HIAS seeks an Associate Manager, Monitoring and Quality Assurance to lead and coordinate monitoring activities for its Preferred Communities programs. The role plans and supports monitoring across affiliate sites, ensuring program quality, grant compliance, and effective service delivery while coordinating oversight with related resettlement and integration programs.

Responsibilities

• Leads planning of yearly monitoring schedule with Resettlement & Integration staff, ensuring timely implementation and adherence to the agreed monitoring schedule
• Coordinates affiliate monitoring site visit logistics with assigned program monitors, including visit preparation, case selection, file upload, affiliate communication, documentation of trends, report writing and follow-up on findings
• Performs monitoring activities for on-site or remote monitoring, including home visits and file review, stakeholder interviews, and program assessments, as needed
• Coordinates desk monitoring of affiliates as needed, including for newly established affiliates, upon an affiliate’s request or following monitoring findings that require additional oversight, in response to performance concerns or grievances
• Liaises with ORR during affiliate and HQ monitoring activities, supporting preparation, communication, and follow-up throughout the monitoring process
• Manages the tracking of findings and corrective actions from ORR and HIAS monitoring visits to ensure relevant and appropriate follow-up to recommendations addressed in the required timeframe; coordinates targeted trainings with the relevant PC staff to resolve findings
• Collaborates with the Grants Administration team to plan and implement financial monitoring activities, ensuring alignment between programmatic and fiscal oversight
• Updates Monitoring Reports and tools as needed as new guidance is received from ORR
• Performs other duties as assigned

Skills

• Undergraduate degree required
• 6-8 years of relevant work experience
• Strong knowledge of ORR eligibility documentation requirements and Preferred Communities programs, including Intensive Case Management, GAPS, and Direct Client Assistance provision
• Previous work experience at a national resettlement agency or local resettlement provider required
• Proficiency in Microsoft Excel, PowerPoint and Word is essential
• Well-organized and detail-oriented, with the ability to recognize key findings in affiliate files; ability to work under pressure and meet deadlines
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Strong organizational skills and attention to detail
• Must be authorized to work in the United States
• Master's degree in Social Work or a related field is preferred
• Knowledge of and experience with the U.S. Refugee Admissions Program strongly preferred, including experience supporting refugees and immigrants through case management, community-based services, or other wraparound integration services
• Knowledge of Microsoft 365 platform, including SharePoint and MS Teams, preferred

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