[Remote] Public Sector Compliance Analyst

Note: The job is a remote job and is open to candidates in USA. NWN is hiring a Public Sector Compliance Analyst to manage accurate, timely reporting for its public sector contract vehicles. The role validates data, maintains audit-ready controls and documentation, coordinates corrective actions across teams, and improves reporting efficiency through automation.

Responsibilities

• Manage recurring contract reporting obligations, including sales, usage, compliance, and performance reports for public sector contracts
• Own the reporting calendar and ensure every contractually required submission is delivered complete and on time, escalating deadline risks early enough to be addressed
• Analyze and validate data from multiple business systems to ensure reporting accuracy and contractual compliance
• Develop, maintain, and submit service-level agreement, outage, performance, and compliance reports, including those supporting CALNET CEM obligations
• Investigate reporting discrepancies, compliance concerns, and data quality issues, and coordinate corrective actions with internal stakeholders
• Trace recurring data quality issues to their source system or process and drive a durable fix with the responsible team
• Create and maintain reporting procedures, controls, documentation, and audit-support materials
• Track changes to contract reporting requirements as vehicles are amended, renewed, or added, and update reporting, procedures, and controls before the next submission cycle
• Identify opportunities to automate reporting processes and improve operational efficiency
• Provide guidance and quality review for internal teams and third-party reporting resources
• Support contract audits, compliance reviews, and customer or manufacturer reporting requirements, maintaining the records and evidence needed to substantiate prior submissions
• Work cross-functionally with Operations, Finance, Billing, Sales, Service Delivery, and Compliance teams to mitigate risk and maintain contractual compliance
• Maintain accountability for the accuracy and completeness of submitted reports
• Resolve discrepancies at their source rather than correcting the same defect each reporting cycle
• Reduce manual reporting effort through automation as the contract portfolio grows
• Performs other duties as assigned
• Complies with all policies and standards

Skills

• Bachelor's degree in business, analytics, information systems, or a related field, or an equivalent combination of education and relevant work experience
• Minimum of five years of experience in a data analytics role
• Experience supporting contractual or regulatory reporting obligations where a missed or inaccurate submission carries a financial or compliance penalty
• Knowledge of public sector contract compliance and contract sales reporting, including CALNET contract requirements and service-level agreement reporting
• ServiceNow reporting and data analysis, with experience using Power BI or comparable reporting tools
• Advanced Microsoft Excel capability, including reporting automation, and proficiency across Microsoft Office products
• Data reconciliation, audit support, and root cause analysis
• Process documentation and workflow design, with the ability to develop and execute efficient, repeatable business processes
• Strong conceptual thinking, analytical, and problem-solving skills
• Strong relationship, negotiation, persuasion, and influence skills across functions where the role has no direct authority
• Strong organization and management skills
• A hands-on, self-directed approach with a bias toward action and personal accountability
• Ability to provide guidance and quality review to internal teams and third-party reporting resources without formal supervisory responsibility
• Experience supporting CALNET or comparable state or federal contract vehicles
• Hands-on experience building reports and dashboards in ServiceNow, rather than only consuming them
• Experience in a telecommunications, IT services, or managed services environment

Benefits

• Medical, dental, and vision plans
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• Disability and life insurance
• 401(k) with company match
• Unlimited PTO
• Paid company holidays
• Hybrid/remote work; remote employees perform job duties from home or another approved remote location
• Paid bonding leave for eligible employees
• Employee discounts
• Employee Assistance Program (EAP)
• Accident, critical illness, long-term care, and hospital indemnity coverages
• Legal and identity theft protection
• Pet insurance
• Supplemental life insurances
• Referral bonuses
• Charitable donation matching
• Allowances for eligible roles

Company Overview