Remote-Ready Customer Experience Advocate – Client Success & Service Excellence in Financial Services

About brighthush

At brighthush, we believe that every interaction with a customer is an opportunity to build trust, create value, and foster lasting relationships. As a leading financial institution committed to innovation, integrity, and inclusive growth, we empower our teams to deliver personalized, risk‑aware service that helps clients achieve their financial well‑being. Our culture is built on collaboration, continuous learning, and a shared passion for excellence. Whether you’re working from our modern Florence, KY office or from the comfort of your home, you’ll find a supportive environment that values your contributions and encourages your professional development.

Why Join brighthush?

brighthush offers a unique blend of stability, growth, and flexibility. As a remote‑ready role, you’ll receive comprehensive on‑site training at our Florence headquarters, followed by the option to transition to a Home Office Program. Our benefits package is designed to support your health, financial security, and work‑life balance:

• Competitive salary with performance‑based incentives
• Full medical, dental, and vision coverage
• 401(k) plan with company match
• Generous paid time off (PTO) and holiday schedule
• Employee wellness programs and mental health resources
• Professional development budget and tuition reimbursement
• Flexible work arrangements and remote work options after training

Key Responsibilities

As a Remote‑Ready Customer Experience Advocate, you will be the frontline voice of brighthush, ensuring that every customer interaction reflects our commitment to exceptional service. Your day‑to‑day tasks will include:

• Responding promptly and professionally to customer inquiries via phone, email, chat, and social media channels.
• Diagnosing and resolving issues related to account management, transactions, product usage, and general banking questions.
• Escalating complex problems to specialized teams while maintaining clear communication with the customer.
• Documenting interactions accurately in the CRM system and ensuring all follow‑up actions are completed on time.
• Identifying opportunities to cross‑sell or upsell relevant financial products that align with customer needs.
• Participating in continuous improvement initiatives to enhance service processes and customer satisfaction metrics.
• Collaborating with risk, compliance, and operations teams to ensure adherence to regulatory standards and internal policies.
• Providing feedback on product features and customer pain points to the product development team.

Essential Qualifications

brighthush is looking for candidates who bring a blend of customer‑centric mindset, technical aptitude, and a passion for learning. The following qualifications are essential:

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of customer service experience in a call center, retail, or financial services environment.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced setting.
• Demonstrated problem‑solving skills and a proactive approach to resolving customer issues.
• Commitment to maintaining confidentiality and adhering to data privacy regulations.
• Positive attitude, resilience, and a genuine desire to help customers succeed.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience in the banking or financial services industry.
• Knowledge of financial products such as checking accounts, savings, loans, and credit cards.
• Familiarity with regulatory frameworks (e.g., GLBA, FDIC, OCC guidelines).
• Experience with data analysis tools or dashboards.
• Previous exposure to remote work or hybrid work models.

Core Skills & Competencies

Success in this role requires a blend of technical, interpersonal, and analytical skills:

• Customer Focus: Empathy, active listening, and a genuine desire to solve problems.
• Communication: Clear, concise, and professional communication across multiple channels.
• Technical Proficiency: Comfortable navigating CRM systems, spreadsheets, and basic troubleshooting.
• Analytical Thinking: Ability to interpret data, identify trends, and propose actionable insights.
• Adaptability: Thrive in a dynamic environment with evolving processes and customer expectations.
• Team Collaboration: Work effectively with cross‑functional teams, including risk, compliance, and product.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional journey. As a Customer Experience Advocate, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on new products, regulatory updates, and customer service best practices.
• Clear career pathways to roles such as Senior Advocate, Team Lead, Customer Success Manager, or specialized positions in risk, compliance, or product management.
• Cross‑departmental projects that broaden your skill set and expose you to different facets of the business.
• Leadership development workshops and access to industry conferences.

Work Environment & Culture at brighthush

brighthush fosters a culture of transparency, collaboration, and continuous improvement. Key highlights include:

• Inclusive and diverse workplace where every voice is heard.
• Open communication channels with senior leadership and a flat hierarchy that encourages initiative.
• Regular team‑building events, both virtual and in‑person, to strengthen relationships.
• Commitment to sustainability and community outreach initiatives.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits Overview

While specific salary ranges may vary based on experience and location, brighthush offers a competitive base pay complemented by performance bonuses. Our benefits package includes:

• Full medical, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO), holidays, and sick leave.
• Employee assistance program and mental health resources.
• Wellness stipend and gym membership discounts.
• Professional development stipend and tuition reimbursement.
• Flexible work arrangements after successful completion of on‑site training.

How to Apply

Ready to become the voice of brighthush and help our customers thrive? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to This Job

Closing Statement

At brighthush, we’re not just offering a job; we’re offering a career where your voice matters, your growth is supported, and your contributions directly enhance the financial well‑being of our clients. If you’re passionate about delivering world‑class customer service, thrive in a collaborative environment, and are eager to grow within a forward‑thinking organization, we want to hear from you. Join us and help shape the future of banking—one conversation at a time.