[Remote] Remote Customer Service Representative (Indiana residents)

Note: The job is a remote job and is open to candidates in USA. Morley hires a remote Customer Service Representative to support an automotive brand’s after-sales concerns. The role helps connect car owners with dealership service teams by resolving requests, researching questions, documenting interactions, and managing cases through resolution.

Responsibilities

• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
• Use web-based tools and internal systems to research questions and requests
• Document each interaction clearly and accurately
• Manage assigned cases from start to resolution by following defined steps and completing required actions

Skills

• Excellent written and verbal communication
• Empathy and dependability
• Able to efficiently multitask
• Comfort using a computer and the web (you'll switch between systems and browser tabs throughout the day)
• Comfortable using AI tools and resources
• Typing speed of at least 25 words per minute
• High school diploma or equivalent
• 3+ years of customer service experience (call center, retail, restaurant/fast food, hotel or any role where you regularly worked with customers)

Benefits

• Remote work (Michigan residents)
• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance
• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

Company Overview