[Remote] Remote Inbound Customer Service Agent - 10.13 Start

Note: The job is a remote job and is open to candidates in USA. Grand Circle Corporation is hiring Remote Inbound Customer Service Agents, also identified as Travel Advisor I, to support confirmed travelers. The role handles inbound calls, manages reservations and itineraries, resolves escalated concerns, documents customer interactions, and operates across multiple platforms in a metrics-driven environment.

Responsibilities

• Handle a high volume of inbound calls; assisting customers with managing their reservation + Updating Traveler contact information, processing payments, managing airline reservations, online access resets, providing general information on itineraries
• Taking escalated calls, deescalating calls in a customer centric environment
• Communicate comprehensive information to travelers, including details about our products and policies
• Document all customer interactions and call notes in assigned programs
• Work across multiple platforms in an efficient manner to handle and solution inbound calls (5-7 programs at one time - working across 3 screens)
• Excel in a Values Focused environment: Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality
• Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment
• Attend all Team, Department, and Company meetings in a camera on environment

Skills

• 3 - 5+ years of experience working in a call center environment, receiving customer service-based calls
• Displayed proficiency in an unscripted environment
• Must have hardwired internet (cannot use Wi-Fi)
• 1+ years of experience working remotely (Preference to those who have started and trained remotely)

Benefits

• Annual incentive bonus
• Comprehensive and heavily subsidized medical, dental, and vision plans
• On-site gym access
• Holistic wellness sessions and group fitness classes
• Substantial Paid Time Off (PTO)
• 11 paid holidays, including Juneteenth, Memorial Day, and Labor Day
• 50% off our trips for you and a companion
• 25% off trips for additional immediate family members
• Exclusive quarterly associate travel deals
• 401(k) with company match
• Life insurance
• Disability coverage
• Tuition assistance for both professional and personal development
• Opportunities for professional development through overseas travel
• Direct access to Pinnacle Leadership & Team Development
• FSA options
• Pet insurance
• Home and auto discounts
• Paid volunteer time off to give back to the community
• Remote work arrangement

Company Overview