Remote RV Operations Customer Service Specialist – Expert in RV Coverage, Enrollment & Technical Support at brighthush

About brighthush and the RV Industry

brighthush is a leading provider in the insurance and roadside assistance sector, dedicated to delivering peace of mind to recreational vehicle (RV) owners across the country. With a mission to bridge the gap between complex coverage options and the everyday needs of RV enthusiasts, brighthush offers a suite of tailored assistance programs that keep travelers safe, informed, and connected on the road. Our culture is built on merit, initiative, and a relentless focus on customer satisfaction, ensuring that every team member has the opportunity to grow, innovate, and make a tangible impact.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, fully remote team that values flexibility, collaboration, and continuous learning. We empower our employees to take ownership of their work, recognize initiative through performance-based rewards, and celebrate diversity in all its forms. Whether you’re a seasoned customer service professional or a recent graduate eager to launch a career in the insurance industry, brighthush offers a supportive environment where your voice is heard and your contributions are rewarded.

Role Overview

The Remote RV Operations Customer Service Specialist is the frontline advocate for our RV owners. You will guide customers through coverage options, enrollment processes, and technical support, ensuring a seamless experience from inquiry to resolution. Your expertise will help customers navigate the intricacies of roadside assistance programs, ultimately driving satisfaction, retention, and brand loyalty.

Key Responsibilities

• Customer Guidance & Coverage Education: Provide clear, concise information on program benefits, coverage details, and enrollment steps, ensuring customers fully understand their options.
• Enrollment & Renewal Support: Assist customers in completing enrollment forms, processing renewals, and updating policy information to keep coverage active and accurate.
• Technical Assistance: Resolve initial technical inquiries related to account access, mobile app usage, and online portal navigation, escalating complex issues to specialized teams as needed.
• Cross‑Functional Coordination: Direct customers to the appropriate department—whether it’s claims, billing, or technical support—ensuring a smooth handoff and timely resolution.
• Data Accuracy & Confidentiality: Maintain meticulous records of customer interactions, update CRM entries, and safeguard sensitive information in compliance with privacy regulations.
• Continuous Improvement: Identify recurring customer pain points, propose process enhancements, and collaborate with product teams to refine service offerings.
• Performance Metrics: Meet or exceed key performance indicators such as first‑contact resolution, customer satisfaction scores, and call handling time.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 2 years of customer service experience, ideally within insurance, roadside assistance, or a related field.
• Strong written and verbal communication skills, with the ability to explain complex concepts in simple terms.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with web‑based customer support platforms.
• Demonstrated ability to handle confidential information with discretion and professionalism.
• Basic knowledge of recreational vehicles and roadside assistance services; RV ownership or hobbyist experience is a plus.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote setting.

Preferred Qualifications

• Experience with CRM systems such as Salesforce or Zendesk.
• Prior exposure to enrollment or policy management processes.
• Multilingual capabilities, especially in Spanish or French, to serve a broader customer base.
• Knowledge of industry regulations, such as the Federal Motor Carrier Safety Administration (FMCSA) guidelines.
• Previous remote work experience with a proven track record of meeting performance targets.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to solve problems.
• Analytical Thinking: Ability to assess customer needs quickly and recommend the most appropriate solution.
• Adaptability: Comfortable navigating changing policies, technology updates, and evolving customer expectations.
• Team Collaboration: Willingness to work cross‑functionally with claims, billing, and technical teams to deliver a unified customer experience.
• Time Management: Efficiently juggle multiple inquiries while maintaining high quality and accuracy.
• Tech Savvy: Comfortable learning new tools and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote RV Operations Customer Service Specialist, you’ll have access to a variety of professional development resources, including:

• Structured onboarding programs that cover industry fundamentals, product knowledge, and customer service best practices.
• Regular training sessions on new coverage offerings, technology upgrades, and regulatory changes.
• Mentorship opportunities with senior leaders in operations, claims, and product development.
• Clear career pathways that can lead to roles such as Senior Customer Advocate, Operations Manager, or Product Specialist.
• Access to industry conferences, webinars, and certifications that enhance your expertise and marketability.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Even though we operate fully remotely, we maintain a strong sense of community through:

• Weekly virtual town halls where leadership shares updates and celebrates wins.
• Monthly virtual coffee chats that foster informal networking across departments.
• Digital recognition programs that highlight outstanding performance and innovation.
• Inclusive policies that support work‑life balance, such as flexible scheduling and unlimited vacation for eligible employees.
• Commitment to mental health and wellness, with resources like counseling services, mindfulness apps, and wellness stipends.

Compensation & Benefits

We offer a competitive hourly rate of $18.00 to $20.00, commensurate with experience and performance. In addition to base pay, brighthush provides a comprehensive benefits package designed to support your health, financial security, and personal growth:

• Medical, dental, and vision insurance plans with employer contributions.
• Life and disability insurance to protect you and your loved ones.
• Employee Stock Purchase Plan (ESPP) that allows you to invest in brighthush’s future.
• 401(k) retirement plan with company matching to help you build long‑term wealth.
• Student loan repayment assistance and tuition reimbursement for approved courses.
• Paid time off, holidays, and sick leave to recharge and attend to personal matters.
• Mental health and wellness services, including enhanced advocacy and counseling support.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or any other protected status.

Ready to Join the brighthush Team?

If you are passionate about delivering exceptional customer experiences, thrive in a remote setting, and want to be part of a company that values initiative and merit, we encourage you to apply today. Bring your expertise, curiosity, and dedication to brighthush, and help us keep RV owners safe and satisfied on every journey.