Senior Customer Success Manager – AI Agentic Solutions & Enterprise Adoption Champion at brighthush

About brighthush

At brighthush, we’re redefining the future of work by marrying cutting‑edge AI with human ingenuity. Our mission is simple yet bold: empower organizations to unlock unprecedented value through intelligent automation, data‑driven insights, and a culture of continuous improvement. As the leading force in the agentic era, brighthush is a catalyst for transformation across supply chain, manufacturing, financial services, and beyond.

Why brighthush?

• Innovation at Scale – We build AI solutions that scale from a single department to the entire enterprise, delivering measurable ROI and sustainable competitive advantage.
• People‑First Culture – Our teams thrive on collaboration, curiosity, and a shared commitment to customer success. We celebrate diversity, champion inclusion, and provide a safe space for ideas to flourish.
• Career Growth – From mentorship programs to global learning pathways, we invest in your professional development so you can grow into leadership roles and shape the future of AI.
• Impactful Work – Every day you’ll partner with Fortune 500 leaders, solve complex business challenges, and see the tangible difference your work makes in real‑world outcomes.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the linchpin that turns AI adoption from a technical deployment into a strategic, value‑driven partnership. You’ll guide customers through the full lifecycle of AI integration— from initial discovery and CoE establishment to deep operational adoption and continuous optimization. Your influence will shape how our customers harness AI to reduce friction, accelerate decision‑making, and unlock new revenue streams.

Key Responsibilities

• Customer Center of Excellence (CoE) Leadership – Partner with clients to build and nurture internal CoEs, train “Agent Champions,” and empower teams to independently iterate, govern, and scale their AI footprint.
• Data‑Driven Governance & Telemetry – Monitor agent performance metrics, success rates, and friction points. Use data insights to recommend proactive optimizations and ensure continuous improvement.
• Ecosystem Collaboration – Coordinate with account executives, professional services, and third‑party consulting partners to deliver a unified, seamless customer experience.
• Deep Consumption Management – Own the roadmap for contracted licenses and consumption credits, ensuring customers fully realize their investment through high‑impact use cases.
• Value Realization & ROI Reporting – Translate platform data into business outcomes (e.g., reduced stock‑outs, automated triage, improved planner productivity) and communicate ROI to senior stakeholders.
• Consultative Use‑Case Identification – Leverage industry knowledge to surface new AI opportunities, build compelling business cases, and shift customers from reactive to proactive AI adoption.
• Barrier Removal & Adoption Enablement – Identify and neutralize obstacles such as data quality issues, user resistance, or process misalignment that impede AI scaling.
• Voice of the Customer – Serve as the bridge between client realities and product/engineering teams, ensuring the roadmap reflects real‑world challenges and opportunities.

Essential Qualifications

• 6+ years of experience in customer success, professional services, or management consulting, with a focus on adoption and change management for enterprise SaaS.
• 3+ years in a senior customer‑success or account‑management role, preferably within supply chain, manufacturing, or financial services.
• Proven experience in governance frameworks or steering committees for large‑scale digital transformation projects.
• Strong analytical fluency: ability to interpret telemetry, usage data, and performance dashboards to derive actionable insights.
• Track record of managing consumption‑based accounts, driving utilization through value‑based activities.
• Exceptional communication skills: ability to present AI outcomes to senior business stakeholders and translate technical capabilities into tangible business value.
• Solid understanding of AI/LLM logic and the ability to translate technical “agentic” capabilities into business outcomes.

Preferred Qualifications

• Industry domain expertise in supply chain/manufacturing (ERP, MRP, logistics) or financial services (banking, insurance, wealth management, regulatory workflows).
• Experience working within complex enterprise ecosystems (ERP, MRP, TMS) and understanding manufacturing/logistics workflows.
• Familiarity with brighthush’s Data Cloud, agentic solutions, or Slack‑based workflow automations.
• Relevant certifications (e.g., Salesforce Administrator, AI Associate) are a plus.

Skills & Competencies

• Strategic thinking and business acumen across multiple industries.
• Change‑management expertise: guiding teams through cultural adoption and process transformation.
• Data‑driven decision making: turning metrics into actionable recommendations.
• Stakeholder management: building trust with C‑suite executives, functional leaders, and technical teams.
• Project management: coordinating cross‑functional initiatives and ensuring timely delivery.
• Customer‑obsessed mindset: relentlessly pursuing the best outcomes for clients.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the AI solutions you help implement. We offer:

• Mentorship from senior leaders and industry experts.
• Access to a global learning hub with courses on AI strategy, data science, and enterprise architecture.
• Opportunities to lead high‑impact projects, present at industry conferences, and contribute to product roadmaps.
• Clear promotion pathways from Senior Manager to Director of Customer Success and beyond.

Work Environment & Culture

Our offices blend collaborative spaces with quiet zones, fostering creativity and focus. We champion a flexible work model that balances in‑office collaboration with remote autonomy. At brighthush, you’ll find:

• Inclusive teams that celebrate diverse perspectives.
• Regular hackathons, innovation challenges, and cross‑functional “AI Labs” to experiment with new ideas.
• Transparent communication channels that keep everyone aligned on vision, goals, and progress.
• A culture that rewards curiosity, experimentation, and learning from failure.

Compensation & Benefits

While specific figures vary by location and experience, we offer a competitive total rewards package that includes:

• Base salary commensurate with market rates and your expertise.
• Performance‑based bonuses and equity opportunities.
• Comprehensive health, dental, vision, and mental‑health coverage.
• Generous paid time off, parental leave, and flexible work arrangements.
• 401(k) plan with company match and employee stock purchase program.
• Continuous learning stipend and access to industry conferences.

How to Apply

Ready to shape the future of AI and drive transformative change for global enterprises? Submit your application through our careers portal or click the link below to join the brighthush team.

Apply to brighthush Today

We Celebrate Diversity

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds, identities, and experiences.

Accommodations

If you require a reasonable accommodation during the application or recruiting process, please submit a request via our Accommodations Request Form.

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