[Remote] Sales Operations Strategy and Planning Manager

Note: The job is a remote job and is open to candidates in USA. ServiceNow is seeking a Senior Sales Operations Strategy and Planning Manager to support its AWS, Azure, and Google Cloud Sales Organization. The role drives operational readiness for sales expansions and transformation programs, and leads annual sales planning activities, including territory design, compensation planning, quota modeling, and headcount planning.

Responsibilities

• Drive operational readiness of AWS, Azure, Google Cloud Sales geographical and GTM program expansions
• Be the Subject Matter Expert on  AWS, Azure, Google Cloud Sales GTM operations in all transformation programs
• Own and drive sales GTM operations deliverables in all transformation workstreams
• Assess and resolve operational impacts/gaps/risks of transformation changes;  ensure launches are successful with no disruption to sales cycle and rep compensation
• Collaborate with extended cross-functional teams on issue identification and solutioning
• Understand transformation impact to sales territories and quotas and drive needed actions
• Lead all operational annual planning activities for the AWS, Azure, Google Cloud Sales Organization
• Own sales territory analysis and design, compensation plan design, quota modeling and headcount plans / tracking. Formulate and present recommendations to leadership
• Collaborate with cross-functional planning team to understand, document, communicate and drive planning calendar and deliverables
• Coordinate annual planning across AWS, Azure, Google Cloud Sales operations and ensure all deliverables are met correctly and on time

Skills

• Must have 8+  years experience in a software Sales GTM organization, driving sales planning and sales transformation programs
• Proven experience in sales planning function:  Territory and coverage design, sales compensation design, and target setting and attainment
• Proven program management expertise
• Outstanding communication, interpersonal, leadership and influencing skills, with a proven ability to work collaboratively and cross-functionally
• Exceptional presentation skills; must be able to synthesize and distill the very complex into simple and clear messages, articulating challenges, impact, risk, and recommendations
• Excellent analytical and problem-solving skills with ability to drive conflict resolution
• Proven ability to operate in ambiguity, think strategically, and drive tactical execution in fast-paced environments
• Proven ability to connect the dots across functions to understand impact and risk
• Exceptional organizational skills and strong attention detail
• Deep understanding of sales GTM motions and ecosystems: direct and channel; AWS, Azure, Google marketplaces sales motions a plus

Benefits

• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs

Company Overview

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