[Remote] Senior Account Executive, State and Local Government

Note: The job is a remote job and is open to candidates in USA. Genesys hires a Senior Account Executive to drive adoption of AI-powered customer experience solutions across state and local government organizations. The role owns a territory and leads complex enterprise sales cycles, executive relationships, and customer modernization efforts to improve service delivery, constituent engagement, and operational efficiency.

Responsibilities

• Drive revenue growth, market share, and pipeline expansion across a defined state and local government territory. You will own your pipeline, funnel and overall success
• Lead complex sales cycles using MEDDPICC methodology, ensuring disciplined execution from prospecting through deal closure
• Develop and execute strategic territory plans aligned with organizational priorities and regional growth objectives
• Build and expand executive-level relationships across government agencies, influencing funding priorities and digital transformation initiatives
• Navigate public sector procurement and acquisition processes to guide customers through successful purchasing decisions
• Create and maintain a robust sales pipeline by engaging prospects, partners, and existing customers
• Collaborate with channel partners, including VARs, integrators, and carrier partners, to increase market awareness and drive joint opportunities
• Partner with internal teams including business development, marketing, and customer success to support territory growth and customer adoption
• Deliver compelling business value propositions through written and verbal communication, aligning Genesys solutions to customer challenges
• Collaborate with legal and finance teams to manage complex contract negotiations and ensure successful deal execution
• Prepare and present business reviews to senior leadership, aligning strategies with revenue growth expectations
• Build deep knowledge of customer missions, modernization plans, and industry trends to position differentiated solutions
• Accelerate customer adoption and satisfaction in partnership with Customer Success Managers

Skills

• 8+ years of enterprise sales or business development experience focused on state and local government markets
• Experience selling AI, enterprise SaaS, cloud computing, networking, or customer experience solutions
• Strong understanding of state and local government procurement, funding models, and regulatory environments
• Proven ability to execute disciplined sales methodologies such as MEDDPICC, account strategy mapping, and opportunity planning
• Experience building and managing pipeline using tools such as Salesforce, Clari, or similar platforms
• Strong communication skills with the ability to present complex solutions and business value to executive stakeholders
• Established C-level relationships inside key state agencies in your territory
• Bachelor's degree or equivalent professional experience
• Technical sales or solutions background in CX, CCaaS, UCaaS, APIs, infrastructure, AI, telecom, or CRM
• Demonstrated history of consistently exceeding sales quotas in enterprise or public sector environments
• Experience selling to a variety of public sector agencies

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments
• Paid volunteer time
• August Free Fridays
• Well-being resources
• Regionally tailored programs for employees and their families
• Mentorship
• Learning programs
• Leadership development
• Education support

Company Overview