[Remote] Senior Account Manager (Albany, NY)

Note: The job is a remote job and is open to candidates in USA. Zayo is seeking a Senior Account Manager to grow existing and prospective State, Local, and Education (SLED) accounts for its fiber infrastructure and connectivity services. The role develops opportunities ahead of formal RFPs, uses knowledge of E-rate and public-sector procurement cycles, and manages consultative sales relationships and complex deals.

Responsibilities

• Proactively develop opportunities ahead of formal RFPs by engaging district technology leaders, E-rate consultants, and state education consortia to shape project scope and requirements
• Leverage a deep understanding of the E-rate program (FCC Form 470/471 process) to help customers align technology plans and funding strategies with Zayo’s service capabilities
• Build and maintain strategic relationships across State, Local, and Education entities
• Generate new sales revenue by promoting Zayo’s infrastructure and managed solutions across assigned territories
• Present customized proposals and manage customers through a strategic and consultative sales cycle
• Maintain existing business through renewals and long-term contracts while driving net-new growth
• Collaborate cross-functionally with Engineering, Solutions Architecture, and Legal to design tailored network and managed service solutions
• Accurately track activities, forecasts, and funnel development in Salesforce and related systems
• Deliver consistent sales performance against quarterly and annual revenue targets
• Represent Zayo at regional education and public sector events, building visibility within key cooperative and consortium programs (e.g., ESCs, Equalis, DIR, TIPS)

Skills

• This individual will leverage a strong understanding of the E-rate process, along with deep knowledge of state procurement and funding cycles, to position Zayo early in the buying process and establish preference before formal solicitations are issued
• A demonstrated ability to succeed in an autonomous environment is key to this role
• The ideal candidate has a strong understanding of the full suite of telecommunication services including fiber & network connectivity, managed services, security & voice communications with the ability to work on large, complex deals applying a consultative and trusted advisor approach
• This remote work opportunity will consider only applicants that currently reside in the Albany, NY metro area
• Bachelor's degree or equivalent from four-year College; or equivalent combination of education and experience
• Minimum of five (5) years' experience solution selling into large SLED Accounts
• Demonstrated expertise in the E-rate program and ability to align Zayo's services with funding cycles, RFP timelines, and eligible service categories
• Proven success developing opportunities before procurement begins, shaping specifications, and influencing project design
• Familiarity with state contract vehicles, cooperative purchasing programs, and education consortiums
• Demonstrated success & consistency in achieving targeted sales goals
• Excellent communication skills, both verbal and written
• Exceptional customer service and relationship building / maintaining skills
• Thorough understanding of account management & the strategic selling process
• Effective problem solving and interpersonal skills
• Knowledge of Microsoft Word, Excel and PowerPoint; Salesforce a plus
• Complete understanding of Zayo Networks value proposition, products and services such as Ethernet, OCN, IP transport, Dark Fiber, custom access, and colocation
• This position is not eligible for employment-based visa sponsorship. Zayo will not provide, transfer, or assume sponsorship for any employment visa or work authorization for this position now or in the future

Benefits

• Remote work opportunity for applicants who currently reside in the Albany, NY metro area
• Health insurance
• Life insurance
• Disability and retirement plans
• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Company Overview