[Remote] Senior Account Manager, Retail Media

Note: The job is a remote job and is open to candidates in USA. Instacart is hiring a Senior Account Manager to own a portfolio of enterprise retail partners for its Carrot Ads retail media platform. The role focuses on onboarding and growing partner accounts, improving advertising performance and product adoption, and coordinating with internal teams to strengthen partner outcomes.

Responsibilities

• A portfolio of strategic enterprise retail partners is measurably healthier — adoption is up, revenue is growing, and partners are pointing to Carrot Ads as a competitive advantage
• New retail partners are onboarded smoothly and confidently — trained on campaign tooling, demand sourcing, reporting, and invoicing — so they hit the ground running and don’t stall out early
• Partners are adopting expanded placements and new product capabilities because you’ve made the incremental revenue case clearly — and Product teams have better data to work with because of the feedback loops you’ve built
• The account management practice is sharper than when you arrived — playbooks are tighter, QBR formats are more compelling, and the team has better tools for tracking partner KPIs and scaling what works
• Cross-functional partners — from Business Development to Finance to Ads Quality — know who to call when something involves the retail partner book, because you’ve become the connective tissue across teams

Skills

• 5+ years in Account Management or a related field, with experience in ad tech, publishers, or retail media
• Proven experience supporting enterprise solutions in the advertising space, including managing complex partner relationships end-to-end
• Strong technical acumen — able to understand and explain complex product capabilities to partners who may not be technical
• Proficient in data analysis with the ability to derive actionable insights and make strategic recommendations from partner KPI data
• Comfortable navigating billing, invoicing, and revenue reconciliation workflows in partnership with Finance
• Outstanding communication skills, with the ability to distill complex concepts for varied audiences — from technical teams to executive stakeholders
• Proven project and program management skills, with the ability to juggle multiple partner relationships and internal workstreams simultaneously
• Experienced in cross-functional collaboration and executive-level presentations
• Specific industry experience in advertising, grocery, and/or e-commerce
• Proven track record of building growth narratives and revenue-driving strategies for enterprise retail partners
• Experience in collaborative management of enterprise accounts alongside sales teams in a partner-facing environment

Benefits

• Employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events.
• This role also includes a Sales Incentive Plan. The cash variable incentive target is based on individual sales performance. Payout terms will be based on the Sales incentive Plan for this role.
• This role is eligible for a new hire equity grant as well as annual refresh grants.

Company Overview

Company H1B Sponsorship