Remote Position
[Remote] Senior Customer Account Manager
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Nestlé USA is hiring a Senior Customer Account Manager to lead customer teams and deliver sales, share, and profit objectives. The role develops high-performing sales talent, builds customer business plans and executive relationships, and coordinates cross-functional resources to drive profitable growth.
Responsibilities
- Recruit, develop, coach, and retain top sales talent
- Establish a culture of accountability, collaboration, and continuous improvement
- Conduct regular coaching sessions focused on capability development and business performance
- Leverage capability frameworks and development plans to accelerate employee growth and career development
- Develop succession plans and build leadership bench strength
- Align resources, simplify priorities, and focus the organization on the initiatives that create the greatest value for the customer and Nestlé
- Own delivery of sales, profit, share, distribution, and trade investment objectives
- Build annual customer plans that generate profitable growth
- Optimize promotional investment and resource allocation
- Monitor customer performance and proactively identify growth opportunities
- Leverage analytics and marketplace insights to improve decision-making
- Drive execution against key commercial KPIs
- Accurately forecast projected monthly and annual sales and trade, and minimize the UAD and Non-working trade in the customer base
- Develop trusted relationships with senior leaders within the customer base and trade organizations
- Serve as the primary escalation point for strategic customer issues
- Establish joint business plans that create value for Nestlé, Key retail groups, and our wholesale partner
- Lead senior-level business reviews and strategic planning sessions
- Create alignment between Nestlé brand and growth objectives, and the customer or channel strategies and objectives
- Facilitate partnership with Category, Analytics, Supply Chain, Business Solutions Center (BSC) Finance, Revenue Growth Management, Customer Insight, and Field Sales teams in service of financial results
Skills
- This position is not eligible for Visa Sponsorship
- Bachelor's degree required
- 10+ years sales experience
- Proven record of success
- Demonstrated ability to utilize technology to drive business
- Strong interpersonal Skills
- 3 years people management experience preferred
Benefits
- Performance-based incentives
- 401k with company match
- Healthcare coverage
- Remote candidates may also be considered; candidates located close to an office follow the hybrid workplace guidelines and are required to be in the office 3 days per week.
Company Overview