Senior Customer Trust & Security Liaison – Cloud & Enterprise Solutions

About brighthush

brighthush is a trailblazing AI‑powered process intelligence platform that transforms how businesses automate repetitive tasks and build intelligent agents. By marrying advanced machine learning with intuitive workflow orchestration, we empower enterprises to unlock operational efficiencies, reduce manual overhead, and accelerate digital transformation. Our mission is simple yet ambitious: to make every organization smarter, faster, and more resilient through intelligent automation.

Operating at the intersection of cloud technology, cybersecurity, and data science, brighthush serves a diverse portfolio of clients ranging from Fortune 500 enterprises to dynamic startups. Our solutions are designed to scale, adapt, and evolve—ensuring that our customers stay ahead of emerging threats and regulatory demands. As we continue to expand our footprint across North America, we are looking for passionate, customer‑centric professionals who can help us build trust and security into every interaction.

Position Overview

We are seeking a seasoned Customer Trust & Security Liaison to join our remote team in the United States or Canada. In this pivotal role, you will act as the bridge between our clients and our security engineering teams, ensuring that every request, audit, and compliance need is met with precision, transparency, and speed. Your expertise will help shape the security posture of our platform, protect sensitive data, and reinforce the confidence our customers place in brighthush.

Key Responsibilities

• Security Request Management: Receive, triage, and resolve security-related tickets from clients, ensuring timely communication and adherence to SLAs.
• Documentation Stewardship: Maintain and update all security documentation—including policies, procedures, and audit trails—ensuring they reflect the latest industry standards and regulatory requirements.
• Customer Questionnaire Leadership: Design, administer, and analyze security questionnaires for new and existing customers, translating findings into actionable insights for product and engineering teams.
• Stakeholder Collaboration: Partner with product managers, engineering leads, and compliance officers to align security initiatives with business objectives.
• Risk Assessment & Mitigation: Conduct risk assessments for new features and integrations, recommending mitigations and monitoring their implementation.
• Continuous Improvement: Identify gaps in current processes, propose enhancements, and champion a culture of proactive security.
• Client Education & Advocacy: Deliver clear, concise security briefings to clients, helping them understand best practices and the value of our security framework.

Essential Qualifications

• Minimum of 3 years of experience in a product company, enterprise startup, or outsourced security firm, with a proven track record in security operations or customer success.
• Strong background in cloud technologies (AWS, Azure, GCP) and familiarity with security services such as IAM, KMS, and VPC.
• Demonstrated ability to manage complex stakeholder relationships, balancing technical depth with clear, non‑technical communication.
• Experience with security documentation standards (ISO 27001, SOC 2, NIST) and audit processes.
• Excellent written and verbal communication skills in English, with the ability to translate technical concepts into business‑friendly language.
• Proficiency in using ticketing systems (Jira, ServiceNow) and collaboration tools (Confluence, Slack).
• Adaptability and a collaborative mindset—thriving in fast‑paced, cross‑functional environments.

Preferred Qualifications

• Certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or Certified Information Security Manager (CISM).
• Hands‑on experience with penetration testing, vulnerability scanning, or threat modeling.
• Background in AI or machine learning security, understanding how to safeguard data pipelines and model integrity.
• Experience working with regulated industries (finance, healthcare, government) and familiarity with compliance frameworks like HIPAA, GDPR, or PCI‑DSS.
• Previous role in a customer success or technical account management capacity, with a focus on security.

Skills & Competencies

• Technical Acumen: Deep understanding of cloud security architecture, encryption, identity management, and secure coding practices.
• Analytical Thinking: Ability to dissect complex security incidents, identify root causes, and recommend actionable solutions.
• Communication: Exceptional interpersonal skills, capable of translating technical jargon into clear, concise narratives for diverse audiences.
• Project Management: Proven track record of managing multiple concurrent projects, prioritizing tasks, and meeting deadlines.
• Customer‑Centric Mindset: Passion for delivering outstanding client experiences and building lasting relationships.
• Continuous Learning: Eagerness to stay current with emerging threats, security trends, and regulatory changes.

Career Growth & Learning Opportunities

At brighthush, we believe that professional development is a shared journey. As a Customer Trust & Security Liaison, you will:

• Gain exposure to cutting‑edge AI and cloud security technologies through hands‑on projects and cross‑functional collaborations.
• Participate in internal security workshops, threat‑intel briefings, and industry conferences—often with sponsorship from brighthush.
• Advance into senior security leadership roles, such as Security Program Manager, Director of Customer Trust, or Chief Security Officer, as you demonstrate impact and strategic vision.
• Contribute to open‑source security initiatives and industry working groups, amplifying your professional footprint.

Work Environment & Culture

Our remote-first culture empowers you to work from anywhere in the United States or Canada while staying connected to a vibrant, collaborative community. We value:

• Transparency: Open communication channels, regular all‑hands meetings, and a culture of honest feedback.
• Innovation: A sandbox mentality that encourages experimentation, rapid prototyping, and learning from failure.
• Diversity & Inclusion: A commitment to building a workforce that reflects the communities we serve, with inclusive hiring practices and ongoing bias‑mitigation training.
• Work‑Life Balance: Flexible schedules, generous paid time off, and a focus on mental well‑being.

Compensation & Perks

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates for mid‑level security professionals.
• Performance‑based bonuses and equity opportunities.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Parental leave policy that supports new parents with paid time off and flexible return‑to‑work options.
• Professional development stipend for certifications, courses, and conference attendance.
• Wellness resources, including virtual fitness classes and mental health support.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re shaping the future of intelligent automation and security. You’ll work alongside a team of forward‑thinking engineers, product leaders, and security experts who are passionate about building products that make a real difference. Your contributions will directly influence how our customers protect their data, comply with regulations, and achieve operational excellence.

We’re looking for a proactive, customer‑focused professional who thrives in a fast‑moving environment and is eager to take ownership of security initiatives that matter. If you’re ready to bring your expertise to a company that values innovation, collaboration, and impact, we want to hear from you.

Apply Today

Ready to elevate your career and help customers trust brighthush? Click the link below to submit your application and join a team that’s redefining the intersection of AI, automation, and security.