Remote Senior Customer Account Manager – Global Food & Beverage Leader – Drive Sales, Profit, and Strategic Growth

About brighthush

brighthush is the world’s leading food and beverage company, dedicated to unlocking the power of food to enhance the quality of life for everyone, today and for generations to come. Founded in 1866, brighthush has grown into a global powerhouse with over 10,001 employees and a presence in more than 190 countries. Our mission is simple yet profound: to nourish people and communities worldwide through innovative, sustainable, and high‑quality products. At brighthush, we blend heritage with cutting‑edge science, technology, and data analytics to create experiences that delight consumers and deliver measurable business results.

As a remote‑first organization, brighthush empowers its talent to work from anywhere in the United States while fostering a culture of collaboration, accountability, and continuous improvement. We believe that the best ideas come from diverse perspectives, and we are committed to creating an inclusive environment where every employee can thrive.

Role Overview

We are seeking an experienced, results‑driven Senior Customer Account Manager to lead our customer teams and deliver on sales, share, and profit objectives. In this role, you will build high‑performing sales talent, develop strategic customer business plans, and coordinate cross‑functional resources to drive profitable growth. You will be the primary point of contact for senior leaders within our key retail partners, ensuring that brighthush’s brand and growth objectives align seamlessly with customer and channel strategies.

Key Responsibilities

• Talent Development & Leadership: Recruit, coach, and retain top sales talent; establish a culture of accountability, collaboration, and continuous improvement.
• Strategic Planning: Build annual customer plans that generate profitable growth; develop succession plans and build leadership bench strength.
• Performance Management: Own delivery of sales, profit, share, distribution, and trade investment objectives; drive execution against key commercial KPIs.
• Analytics & Insight: Leverage analytics and marketplace insights to improve decision‑making; accurately forecast projected monthly and annual sales and trade.
• Relationship Building: Develop trusted relationships with senior leaders within the customer base and trade organizations; serve as the primary escalation point for strategic customer issues.
• Cross‑Functional Collaboration: Facilitate partnership with Category, Analytics, Supply Chain, Business Solutions Center (BSC), Finance, Revenue Growth Management, Customer Insight, and Field Sales teams to achieve financial results.
• Strategic Execution: Lead senior‑level business reviews and strategic planning sessions; establish joint business plans that create value for brighthush, key retail groups, and wholesale partners.
• Resource Optimization: Align resources, simplify priorities, and focus the organization on initiatives that create the greatest value for the customer and brighthush.
• Promotional Management: Optimize promotional investment and resource allocation; minimize UAD (Under‑Allocated Distribution) and non‑working trade in the customer base.
• Continuous Improvement: Conduct regular coaching sessions focused on capability development and business performance; leverage capability frameworks and development plans to accelerate employee growth.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• 10+ years of progressive sales experience in the food & beverage industry.
• Proven track record of exceeding sales, profit, and share targets.
• Strong interpersonal and communication skills, with the ability to influence senior stakeholders.
• Demonstrated ability to utilize technology and data analytics to drive business outcomes.
• Experience managing and developing high‑performing sales teams.
• Excellent strategic thinking and problem‑solving abilities.
• Strong negotiation and presentation skills.
• Self‑starter with a results‑oriented mindset.

Preferred Qualifications

• 3+ years of people‑management experience.
• Experience working with large retail partners and wholesale channels.
• Knowledge of trade marketing, promotional planning, and distribution strategy.
• Experience in a global or multi‑regional environment.
• Advanced proficiency in CRM and analytics platforms (e.g., Salesforce, Tableau).

Skills & Competencies

• Strategic Leadership: Ability to set vision, align teams, and drive execution.
• Data‑Driven Decision Making: Proficiency in interpreting complex data sets to inform strategy.
• Relationship Management: Building and maintaining trust with senior leaders and partners.
• Change Management: Leading teams through transformation and continuous improvement.
• Collaboration: Working effectively across functional teams to achieve common goals.
• Adaptability: Thriving in a fast‑paced, evolving market environment.
• Communication: Clear, concise, and persuasive communication across all levels.

Career Growth & Learning Opportunities

At brighthush, your career is a journey of continuous learning and advancement. As a Senior Customer Account Manager, you will:

• Lead cross‑functional initiatives that shape the future of our brand and channel strategies.
• Gain exposure to senior leadership and strategic decision‑making processes.
• Access a robust learning ecosystem, including leadership development programs, mentorship, and industry conferences.
• Be positioned for advancement into Director or Vice‑President roles within the Customer Success or Sales Leadership tracks.
• Participate in global projects that influence market strategy and product innovation.

Work Environment & Company Culture

brighthush is committed to fostering a culture that values diversity, inclusion, and innovation. Our remote‑first approach means you can work from anywhere in the United States, while our hybrid guidelines encourage collaboration and community building. You will be part of a high‑energy team that celebrates successes, learns from challenges, and continuously seeks ways to improve.

Compensation & Benefits

• Competitive base salary commensurate with experience.
• Performance‑based incentives tied to sales, profit, and share targets.
• 401(k) plan with company match.
• Comprehensive healthcare coverage (medical, dental, vision).
• Flexible work arrangements and remote‑friendly policies.
• Paid time off, holidays, and a generous wellness program.
• Professional development budget and access to industry events.

How to Apply

Ready to take the next step in your career and join a global leader in food & beverage? Submit your resume and a cover letter outlining your relevant experience and why you’re excited about this opportunity at brighthush. We look forward to learning how you can help us drive profitable growth and strengthen our relationships with key partners.

Closing

As a Senior Customer Account Manager at brighthush, you will play a pivotal role in shaping the future of our brand and delivering exceptional value to our customers. If you are a strategic thinker, a proven sales leader, and a collaborative partner, we invite you to apply and become part of a company that is redefining the food & beverage industry for the better.

Join brighthush today and help us unlock the power of food for generations to come.