Remote Position
[Remote] Senior Customer Success Manager
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. BenefitFlow is hiring a Customer Success Manager to manage customer accounts from onboarding through renewal. The role focuses on driving product adoption, protecting and growing accounts, monitoring account health, and coordinating with Support, Engineering, and Product.
Responsibilities
- Own a book of business end to end: onboarding, adoption, and renewal
- Own renewal outcomes for your accounts, with account plans and relationships across users, decision-makers, and influencers
- Onboard new customers and drive adoption through training, best practices, and self-serve resources
- Monitor account health, flag risk early, and run a plan to recover at-risk accounts
- Run business reviews with your largest accounts
- Identify and close expansion opportunities
- Work with Support and Engineering to resolve technical issues quickly, and keep the customer informed along the way
- Bring customer feedback to Product and Engineering on a regular cadence
- Keep HubSpot accurate: deals, stages, contracts, and account notes up to date
Skills
- 5+ years in customer success or account management
- A record of owning a book of business and hitting renewal or retention targets
- Experience in employee benefits or insurance (carrier, broker, or vendor side)
- SaaS experience
- Experience onboarding and training users and driving product adoption
- Comfort using data to prioritize accounts and spot risk
- Executive presence with senior stakeholders, and strong presentation skills
- Organized and process-driven, and comfortable in a fast-changing, early-stage environment
- B2B SaaS
- HubSpot experience
- Sales intelligence, data, or prospecting tools
Benefits
- Equity upside in a high-growth startup
- 100% remote
- Competitive healthcare and 401(k) match
- Unlimited time off (we are a results-oriented team)
Company Overview