Senior Director of Customer Business Unit – Strategic Account Leadership & Growth Management

About brighthush

brighthush is a global technology powerhouse that blends cutting‑edge design, engineering, and manufacturing expertise to deliver transformative solutions across high‑growth markets. With a relentless focus on customer success, brighthush empowers businesses worldwide to innovate, scale, and stay ahead of the curve. Our culture is built on collaboration, continuous learning, and a commitment to excellence, making us a destination for talent that thrives on challenge and impact.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that values strategic vision, operational excellence, and a passion for building lasting client relationships. As a Senior Director of Customer Business Unit, you’ll lead a dynamic team, shape the future of our account portfolio, and drive sustainable growth for both our clients and the company. If you’re a seasoned leader who excels at navigating complex business models, mentoring diverse teams, and delivering measurable results, brighthush offers you the platform to elevate your career.

Key Responsibilities

• Strategic Account Leadership: Own a portfolio of high‑value customers, ensuring their success through proactive engagement, tailored solutions, and continuous value creation.
• Profitability & Financial Stewardship: Monitor account profitability, forecast revenue, and implement cost‑optimization strategies to meet or exceed financial targets.
• Program & Product Introduction: Coordinate the launch of new programs, services, and product lines, collaborating with cross‑functional teams to ensure seamless delivery.
• Team Development & Mentorship: Build, coach, and inspire a diverse team of account managers and business development professionals, fostering a culture of high performance and continuous improvement.
• Stakeholder Collaboration: Partner with senior leadership, product, engineering, and operations to align customer needs with business objectives.
• Market Intelligence: Stay abreast of industry trends, competitive landscape, and emerging technologies to inform strategic decisions and maintain a competitive edge.
• Process Optimization: Identify and implement best practices in account management, sales processes, and customer engagement to increase efficiency and effectiveness.

Essential Qualifications

• 12+ years of progressive experience in account management, business development, or related fields.
• Minimum 5 years in a senior leadership role overseeing large, complex accounts.
• Bachelor’s degree in Business, Engineering, or a related discipline.
• MBA or equivalent advanced business qualification is highly preferred.
• Deep understanding of EMS/JDM/ODM business models and supply‑chain dynamics.
• Proven track record of driving revenue growth, managing profitability, and delivering customer‑centric solutions.
• Exceptional financial acumen, including budgeting, forecasting, and P&L management.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication, negotiation, and presentation skills.
• Experience leading and mentoring diverse, high‑performing teams.

Preferred Qualifications

• Experience in the technology or electronics manufacturing sector.
• Knowledge of emerging technologies such as IoT, AI, and edge computing.
• Fluency in additional languages (e.g., Spanish, Mandarin) is a plus.
• Prior experience in a remote or hybrid leadership role.

Core Skills & Competencies

• Strategic Thinking: Ability to develop long‑term account strategies that align with corporate goals.
• Relationship Management: Build trust and credibility with C‑level executives and key stakeholders.
• Operational Excellence: Drive process improvements and operational efficiencies across the customer lifecycle.
• Leadership & Influence: Inspire teams, influence cross‑functional partners, and champion a culture of accountability.
• Change Management: Navigate organizational change and guide teams through transitions.
• Customer‑Centric Mindset: Prioritize customer needs and translate them into actionable business outcomes.
• Data‑Driven Decision Making: Leverage analytics to inform strategy and measure success.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Executive leadership mentorship programs.
• Industry conferences, workshops, and certification courses.
• Cross‑functional projects that broaden your skill set and expand your network.
• Clear career pathways to senior executive roles within the organization.
• Regular performance reviews and personalized development plans.

Work Environment & Culture

brighthush embraces a flexible, inclusive, and collaborative work environment. Key highlights include:

• Fully remote work model with optional on‑site collaboration in select U.S. locations.
• Culture of transparency, innovation, and continuous improvement.
• Commitment to diversity, equity, and inclusion across all levels.
• Employee resource groups and community outreach initiatives.
• Regular virtual town halls and team‑building events.

Compensation & Benefits

While the base salary range for this role is USD 165,000 – 228,000 per year, brighthush offers a comprehensive benefits package designed to support your well‑being and financial security:

• Competitive base salary and performance‑based bonuses.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including virtual fitness classes and mental health resources.
• Flexible work hours and remote work flexibility.

How to Apply

If you are ready to lead, innovate, and make a lasting impact at brighthush, we encourage you to submit your application today. Join a team that values strategic vision, operational excellence, and a passion for customer success.