[Remote] Senior Digital Transformation Consultant

Note: The job is a remote job and is open to candidates in USA. Docusign’s Senior Digital Transformation Consultant leads strategic customers through large-scale digital transformation and adoption of Docusign’s Intelligent Agreement Management platform. The role provides executive-level guidance on Center of Excellence creation, use-case prioritization, change management, program oversight, solution architecture, and measurement of KPIs and ROI.

Responsibilities

• Lead customers through the business and organizational impact of digital transformation, providing expert short and long-term change management strategies
• Act as the primary control point for commercial project oversight, including deal structuring, ROI estimation, and Statement of Work (SOW) drafting
• Direct the creation of strategic programs, charters, roadmaps, and business cases to drive alignment and secure buy-in from executive stakeholders across diverse business units
• Facilitate executive-level workshops and strategic discovery sessions to define digital transformation vision and execution plans
• Deliver expert, industry-tailored points of view on regulatory compliance, competitive landscape, preferred authentication, and prioritized digital transformation initiatives, based on successful global deployments
• Lead the analysis of legacy Agreement applications to provide prescriptive guidance and architect a multi-year roadmap for moving to a modern Docusign IAM platform, including end-to-end process maps charting ROI versus complexity
• Manage program-level risks and issues, independently executing executive-level escalation protocols when necessary
• Advise customer technical teams on optimal solution architecture and integration points (APIs, webhooks, authentication)
• Define and track KPIs and ROI to validate and drive ongoing platform adoption across the enterprise
• Mentor and coach less experienced DTCs and cross-functional teams on project implementation and resource planning best practices
• Travel up to 25% of the time

Skills

• 8+ years of background in a business and technical consultative role with executive level interaction with a Bachelor's degree; or 6+ years of related experience with a Master's degree
• 5+ years of external, customer-facing experience within a SaaS or Professional Services environment
• Experience managing large-scale, enterprise-level projects within matrixed organizations
• Experience achieving high methodology compliance (e.g., 90%+) in a program management capacity
• Experience with global eSignature regulations (e.g., eIDAS, UETA, ESIGN) and data governance best practices
• Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship
• External customer facing experience with large, global, matrixed enterprise accounts
• Excellence at articulating vision and expertly planning and commercially overseeing execution of large-scale, multi-year projects
• Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, and often, unprecedented
• Technical background, infrastructure or development experience, and is leveraged as a Subject Matter Expert (SME) in specific product areas or industries
• Experience working in a matrixed organization and proactively leveraging an internal/external network to achieve company and departmental objectives
• Superior proactive and succinct communication, presentation, and workshopping skills that are clear and understandable to both technical and non-technical audiences
• Proven track record of success working within a Professional Services
• Experience leading executive-level workshops and strategic discovery sessions

Benefits

• Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• This role is eligible to receive Restricted Stock Units (RSUs).
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
• Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

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