[Remote] Senior Director, Cloud Operations

Note: The job is a remote job and is open to candidates in USA. Foundant builds software for foundations, grantmakers, nonprofits, and community organizations. The Senior Director, Cloud Operations owns cloud operations across Foundant’s SaaS products, leading reliability, incident management, infrastructure cost management, and a team of system administrators and SREs.

Responsibilities

• You'll own end-to-end cloud operations across Foundant's portfolio of SaaS products, ensuring the availability, performance, and reliability that our clients depend on
• You'll lead availability incident management for production environments — driving triage and resolution and running root cause analysis — and serve as the primary voice presenting incident readouts and RCAs to internal and external stakeholders
• You'll oversee configuration and change management practices across environments that range from fully automated, developer-owned CI/CD pipelines to more traditional, manually managed infrastructure and packaged release cycles
• You'll manage infrastructure hosting costs across our multi-region footprint (US, Canada, EU, Australia, and UK), balancing performance, regional compliance needs, and efficient use of our infrastructure spend
• You'll build and lead a small team of system administrators and SREs, coaching them toward technical excellence and shared accountability for operational outcomes
• You'll partner closely with peers in Development, Technical Security, and Support to keep operational readiness, incident response, and handoffs clear and well-coordinated across teams
• You'll establish and continuously improve monitoring, alerting, and performance management practices
• Other duties as assigned

Skills

• 10+ years of progressive experience in cloud operations or infrastructure leadership, including 5+ years in a director-level role
• Deep, hands-on expertise operating and troubleshooting multi-cloud environments (AWS and Azure)
• Experience managing availability and performance for SaaS products deployed across multiple geographic regions, along with working knowledge of regional data residency and compliance considerations (e.g., US, Canada, EU, UK, Australia)
• Experience leading availability incident management and root cause analysis for production environments (distinct from security incident response)
• Experience overseeing configuration and change management across both infrastructure-as-code/CI-CD environments and traditional, manually managed release environments
• Experience managing cloud infrastructure hosting costs at scale, including forecasting and cost-optimization practices
• Experience building, managing, and developing teams of system administrators and/or Site Reliability Engineers
• Must be legally eligible to work in the United States
• Bachelor's degree in Computer Science, Information Systems, or a related field preferred

Benefits

• Remote-first workplace with flexibility and the freedom to work where it suits you best, remotely or from an office location.
• Tuition and lifestyle reimbursements.
• Bespoke mindfulness and fitness initiatives.
• Flexible PTO policy.
• Professional and personal development, including collaboration across teams and exposure to diverse ideas, expertise, and projects.
• Internal mobility, including opportunities to explore new roles, leadership opportunities, or a different department.
• Employee recognition.

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