[Remote] Senior Full Stack Engineer - Customer Service

Note: The job is a remote job and is open to candidates in USA. Skylight is hiring a Senior Full Stack Engineer to improve customer experiences and the systems used by its Customer Success team. The role works across Customer Success and Engineering to address customer pain points, improve workflows and internal tools, and build reliable APIs and services.

Responsibilities

• You know how to design and maintain robust APIs, integrate with third parties, streamline a customer workflow, and track down a pernicious bug
• In this role you'll work closely with both Customer Success and Engineering to identify and address common customer pain points, as well as improve the internal tools and systems used by our CS team

Skills

• 6+ years of experience with our stack (Ruby on Rails, Typescript, React/React Native)
• You have a track record of implementing, testing, and maintaining reliable backend services, as well as owning projects end to end
• You're passionate about improving the customer experience in ways big and small, whether that's by fixing a bug or overhauling an entire flow
• You're a first-rate communicator in both code and human language, contributing to deep technical discussions across team and tech stack boundaries
• You work closely with non-technical stakeholders to design and build features that make customers' eyes light up and keep our bootstrapped business humming
• You're great at figuring out how systems can work better and love having the autonomy to leave things better than you found them

Benefits

• Equity package
• 401K matching
• Wellness, learning, and home-office budgets
• Health, Dental & Vision Medical Plans
• Tremendous autonomy to set the direction of your work
• Unlimited PTO
• Company holidays on the first Friday of every month (Except November, December. & January)

Company Overview

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