[Remote] Sr. Account Manager, Client Success

Note: The job is a remote job and is open to candidates in USA. GoodRx is hiring a Senior Account Manager for its Client Success team to manage relationships with top-tier pharmaceutical and agency clients. The role focuses on client satisfaction, campaign delivery, renewals, and account expansion through proactive account management and collaboration with Sales.

Responsibilities

• Collaborate with internal subject matter experts such as Business Intelligence, Advertising Operations, Product Management, and Marketing to deliver contracted, tailored solutions to customers
• Work closely with a dedicated Account Associate, delegating tasks effectively to ensure seamless execution and client satisfaction
• Manage implementation process by ensuring stakeholders deliver what is needed on time and within client expectations
• Analyze and deliver monthly program metrics to reinforce program ROI and to provide insights to help clients achieve business goals
• Own and drive Top Account Quarterly Business Reviews (QBRs), delivering performance insights, strategic recommendations, and opportunities for optimization
• Lead internal account planning sessions (internal QBRs with Sales) to align on account growth strategies, renewal planning, and expansion opportunities
• Identify and drive lead generation opportunities in collaboration with Sales, leveraging program insights and customer feedback to uncover new business opportunities
• Partner with Sales to support new business development and organic growth of accounts, including upselling and optimizing where applicable
• Work with clients and agency partners to manage the regulatory review submission process
• Oversee the creation of visual examples of programs using our enterprise CMS tool
• Stay up-to-date with industry trends, digital marketing best practices, and regulatory requirements in the Pharma space
• All GoodRx employees are responsible for reviewing and complying with all Company safety and security policies and procedures, being vigilant and observant of potential security threats (including phishing attempts) and proactively communicating with the Security Team to raise any concerns

Skills

• 5+ years of professional experience in Pharmaceutical client and account management
• Strong written/verbal communication, excellent relationship management skills, and sharp attention to detail
• Familiarity with pharmaceutical regulatory review (MLR / PRC)
• Ability to apply analytics and data to a value proposition
• Willingness to think critically and solve problems in new or creative ways
• A deep curiosity and interest in healthcare technologies
• Familiarity with CRM software like Salesforce and project management platforms like JIRA or TaskRay

Benefits

• Annual cash bonuses or commission
• Annual equity grants for most positions
• Medical, dental, and vision insurance
• 401(k) with a company match
• ESPP
• Unlimited vacation
• 13 paid holidays
• 72 hours of sick leave
• Mental wellness and financial wellness programs
• Fertility benefits
• Generous parental leave
• Pet insurance
• Supplemental life insurance for you and your dependents
• Company-paid short-term and long-term disability

Company Overview

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