[Remote] Senior Full Stack Java Engineer - Workforce Management (WFM)

Note: The job is a remote job and is open to candidates in USA. Miratech is a global IT services and consulting company supporting enterprise digital transformation. The company is seeking a Senior Full Stack Engineer to build enterprise-scale Workforce Management solutions using Java, Spring Boot, React, TypeScript, and Node.js. The role involves developing forecasting, scheduling, adherence, integrations, reporting, and cloud-native services while collaborating with cross-functional stakeholders.

Responsibilities

• Design and implement workforce planning, forecasting, scheduling, and optimization capabilities using Java, Spring Boot, and established domain-driven design practices
• Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting
• Develop responsive workforce applications using TypeScript and React, with accessible workflows for planners, supervisors, and employees
• Design and consume REST APIs using an API-first approach; define and maintain clear OpenAPI/Swagger contracts and versioning standards
• Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events
• Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms
• Model workforce and operational data in PostgreSQL and other relational databases, with attention to integrity, history, time zones, and query performance
• Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency
• Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes
• Troubleshoot production issues and optimize application performance, batch processing, concurrency, scalability, and reliability
• Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities
• Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to convert needs into deliverable solutions

Skills

• 8+ years of experience in full-stack software development, including ownership of production applications
• Strong understanding of workforce management concepts, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management
• Experience working with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows
• Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
• Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices
• Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components
• Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms
• Proven experience designing REST APIs, microservices, and event-driven services in distributed environments
• Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases
• Experience developing, deploying, or supporting cloud-based and containerized applications
• Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops
• Experience with AWS services and Amazon Connect is preferred
• Experience building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios
• Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning
• Experience with real-time operational data processing and event-driven architectures supporting workforce adherence and performance management
• Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies
• Exposure to workforce analytics, optimization techniques, or operational research concepts
• Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices
• Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus

Benefits

• Health insurance
• Relocation program
• Remote work through a Work From Anywhere Culture
• Certification programs
• Mentorship
• Talent investment programs
• Internal mobility opportunities
• Internship opportunities
• Inclusive and supportive work environment with open communication
• Regular team-building company social events

Company Overview

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