[Remote] Senior Genesys Cloud CX Engineer

Note: The job is a remote job and is open to candidates in USA. Everforth Apex is hiring a Senior Genesys Cloud CX Engineer to design, implement, automate, integrate, and support enterprise contact center solutions built on Genesys Cloud CX. The role owns complex engineering challenges, establishes standards, improves the platform, and reduces operational risk through automation, monitoring, and disciplined change management.

Responsibilities

• Design, configure, and engineer enterprise contact center solutions utilizing Genesys Cloud CX and Genesys Architect
• Maintain and optimize inbound and outbound call flows, IVR routing logic, queues, skills, routing strategies, and wrap-up codes
• Configure and maintain telephony systems, including trunks, sites, number plans, and integration with recording and workforce management systems
• Design, build, and support secure integrations using Genesys Cloud Platform APIs, OAuth, REST, JSON, and Data Actions
• Provide advanced Tier 3 engineering support, leading troubleshooting and root-cause analysis for high-impact platform incidents
• Develop proactive monitoring and alerting systems to identify potential platform issues before they impact operations
• Implement platform governance by applying least-privilege principles to Genesys roles, permissions, OAuth clients, and integrations

Skills

• Bachelor's degree in Computer Science, Information Technology, or a related technical discipline, or equivalent professional experience
• Seven or more years of experience engineering enterprise contact center or telecommunications solutions, with at least five years of hands-on experience specifically engineering Genesys Cloud CX solutions
• Proficiency with Genesys Cloud CX, Genesys Architect, ACD and skills-based routing, Data Actions, Genesys Cloud APIs, OAuth, Genesys CX as Code, and Archy

Benefits

• Medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• Employee stock purchase program (ESPP).
• 401K program; typically available for contributions within 30 days of starting, with a company match after 12 months of tenure.
• HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program.
• Access to certification prep and a library of technical and leadership courses, books, and seminars once you have 6+ months of tenure.
• Certification discounts and other perks to associations including CompTIA and IIBA.
• Dedicated customer service team for consultants to address questions around benefits and other resources.
• Certified Career Coach.

Company Overview

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