[Remote] Senior Manager, Customer Success - Automotive AI

Note: The job is a remote job and is open to candidates in USA. Podium provides AI tools for local businesses. The Senior Manager, Customer Success - Automotive AI leads a team advising enterprise automotive customers on AI adoption and operational change, while driving customer outcomes, retention, and growth.

Responsibilities

• Lead and develop a team serving Podium’s enterprise automotive customers. Set clear priorities, coach executive communication and problem solving, and hold the team accountable for adoption, customer outcomes, retention, and growth
• Advise dealer group executives, owners, and general managers on where AI can improve their operations. Translate business priorities into practical plans with clear milestones, owners, and measures of success
• Lead discovery into sales and service workflows. Identify where processes, employee roles, handoffs, and human oversight need to change for AI to deliver value
• Oversee AI deployments and adoption across multiple locations, partnering with onboarding and technical teams on readiness, rollout, training, and ongoing improvement
• Build the business case for AI and demonstrate results through executive reviews. Use performance data to explain what is working, diagnose gaps, and recommend specific actions
• Own retention and growth across the portfolio. Identify risks early, lead recovery plans, and partner with Sales on expansion opportunities grounded in proven customer value
• Bring customer insights to Product and Engineering. Help prioritize recurring problems and opportunities, coordinate resolution of critical issues, and close the loop with customers
• Build repeatable discovery methods, rollout playbooks, and reporting that allow the team to scale effective practices across automotive groups
• Travel 15% to 20% of the time for customer engagements, onsite working sessions, and executive meetings

Skills

• Experience leading enterprise client engagements in management consulting, technology transformation, enterprise solutions, professional services, or customer success
• A track record of managing and developing high-performing teams, with clear accountability for customer or business results
• Strong executive presence and communication skills
• You can lead a working session, challenge assumptions constructively, and make a clear recommendation to senior decision makers
• Strong analytical and commercial judgment
• You can build a business case, assess ROI, and connect product adoption to operational performance, retention, and growth
• Practical understanding of AI capabilities and limitations, with experience applying AI to business workflows
• You can translate between business stakeholders and technical teams
• Experience delivering complex programs across multiple stakeholders or locations, including the process changes and employee adoption required to sustain results
• An interest in automotive and a willingness to learn dealership operations in depth
• Ownership and sound judgment in a fast-moving environment
• You can move from strategic recommendations to detailed execution and help your team do the same
• Experience at a leading consulting firm is a plus
• Experience working with dealerships or other distributed, multi-location businesses is a plus

Benefits

• Open and transparent culture
• Life insurance
• Long- and short-term disability coverage
• Paid maternity and paternity leave
• Fertility benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k plan
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

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