[Remote] Senior People Business Partner, Operations

Note: The job is a remote job and is open to candidates in USA. Whatnot is hiring a Senior People Business Partner to shape people strategy, organizational design, and talent decisions for its global Operations organization, including Customer Experience, Trust & Risk, and Fraud. The role advises leaders and managers, drives people processes and change management, and builds scalable programs for a large, distributed, majority-hourly workforce.

Responsibilities

• Coach leaders and managers, from VP to frontline team lead, to build stronger teams, sharper performance, and a better employee experience
• Partner on people strategy, including org design, workforce planning, and team development, for a large, distributed, majority-hourly workforce
• Advise on employee relations matters, including performance, behavior, and investigations, including issues specific to hourly and shift-based populations, partnering with legal as needed
• Drive core people processes (compensation, performance cycles, talent planning) at a scale built to work for both agents and senior leaders
• Partner with COEs (People Programs, Total Rewards, People Ops) to build strong programs built for a fast growing Operations population
• Use data and insights to get ahead of talent risks (e.g., attrition, engagement) across your client group, including trends specific to agent-level roles
• Lead change management across reorgs, role changes, and evolving business priorities for teams that operate globally and around the clock
• Support manager development, especially for first-line managers overseeing large frontline teams, on team effectiveness and leadership capability
• Leverage culture surveys and people data to shape decisions on culture, growth, retention, and performance across an ever-evolving workforce

Skills

• 7+ years as an HR Business Partner, including at least 4+ years supporting large-scale Operations populations in a remote or distributed fast-paced tech environment
• You've supported client groups that range from VP to agent
• Deep familiarity with the employee lifecycle for hourly CX, Trust & Risk, and customer support populations, including hiring and onboarding at scale, shift-based scheduling dynamics, performance management, and attrition
• A strong partnership mindset
• You build trust quickly with leaders, managers, and employees at every level, from VP down to agent
• Experience in fast-paced, high-growth environments
• You're proactive, action-oriented, and comfortable iterating at scale
• Sound judgment and discretion when handling sensitive situations, with strong attention to detail
• Clear, effective communication built for a remote-first, globally distributed environment
• Strong prioritization skills and a consistent line of sight to business goals
• Comfort working with data to surface insights and inform decisions across a large population
• Team members in this role must live within 50 miles of our San Francisco, Los Angeles, Seattle, or Phoenix hubs

Benefits

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary)
• Pension plans internationally
• Monthly allowance to dogfood the app
• 16 weeks of paid parental leave + one month gradual return to work
• Flexibility to work from home or from one of our global office hubs

Company Overview