[Remote] Senior Principal Product Manager - Atlassian Flex

Note: The job is a remote job and is open to candidates in USA. Atlassian is hiring a Principal Product Manager to lead the M0 pilot and delivery of Flex, its enterprise customer wallet and commercial model. The role will operate and learn from the pilot, identify where the model succeeds or breaks, and turn customer and operational evidence into recommendations for Flex’s long-term direction.

Responsibilities

• Owning M0 customer journeys (contract-to-wallet activation, sweep-in, new-subscription handling, and deficit/exhaustion) and the 30/60/90 onboarding motion behind them, using each journey to learn where the model holds and where it strains
• Running the manual wallet operations (wallet ledger, monthly invoice reconciliation against CCP, FlexWallet payment-method setup) as a deliberate research vehicle – designed so that doing the work surfaces the signal, not just the invoice
• Closing the pilot’s open execution gaps – named-account modeling with Sales Strategy, the Finance monthly-close process, customer-facing enablement with PMM and Marketing – and reading each gap for what it tells us about the model at scale
• You’ll be the operational DRI who keeps the pilot’s plumbing working
• You’ll be the first to spot where the model breaks in practice, and the person who converts that into evidence-backed recommendations informing Flex’s long term direction
• You’ll write requirements docs, build financial models and scenarios, own the CSM-to-customer recurring report spec, and more – holding accountability across teams while influencing without positional authority
• Most of all, this is a front-row seat in Atlassian’s newest pricing strategy, enterprise commercial design, and executive communication. It’s optimal for someone who wants to grow their strategic acumen, and who will protect their own time for the product-judgment work – customer selection, enablement, workflow improvement, and the strategic questions the pilot exists to answer – rather than disappearing into pure execution

Skills

• This role requires someone analytically rigorous and operationally excellent, comfortable working across six or more functional teams at once

Benefits

• Atlassians can choose where they work – whether in an office, from home, or a combination of the two.
• This role may also be eligible for benefits.
• This role may also be eligible for bonuses.
• This role may also be eligible for commissions.
• This role may also be eligible for equity.
• Health and wellbeing resources
• Paid volunteer days

Company Overview

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