[Remote] Senior Product Manager - MetaDefender Kiosk Desktop

Note: The job is a remote job and is open to candidates in USA. OPSWAT is hiring a Senior Product Manager to own the vision, roadmap, and commercial performance of MetaDefender Kiosk Desktop, a hardware-and-software security product for removable and peripheral media. The role leads product development across engineering, manufacturing, supply chain, customer workflows, compliance, and integration with My OPSWAT Central Management.

Responsibilities

• Own the vision, strategy, roadmap, requirements, packaging, competitive position, and lifecycle of the MetaDefender Kiosk hardware line across form factors, with initial focus on the Kiosk Desktop series
• Own the hardware platform with engineering, manufacturing, and supply chain — industrial design, performance, interfaces, thermals, component selection, BOM (Bill of Materials) and product cost, reliability, serviceability, and next-generation platforms
• Own certification and compliance as a product deliverable — safety and emissions including FCC , CE and UL, environmental compliance including RoHS, and supply chain provenance including TAA with country-of-origin documentation — and sequence that work so certification never becomes the constraint on a launch date
• Know the hardware failure rate, why units are returned, which components create problems, and what customers love and hate about the physical product
• Own pricing and the licensing model for the line — hardware plus subscription structures, support tiers, refresh and trade-in motions, and how the model evolves as the installed base grows — working with Finance on margin and Legal on terms
• Define the product data and telemetry strategy for the fleet: what the appliance reports, how it reports it, and how OPSWAT builds real usage insight from customers running isolated and air-gapped deployments where conventional telemetry is not an option
• Drive deep integration with My OPSWAT Central Management so customers running hundreds or thousands of units manage a fleet, not appliances — enrolment, policy distribution, updates, health, diagnostics, reporting, licensing, role-based access, and APIs (Application Programming Interfaces) across connected and isolated deployments
• Leverage the MetaDefender® platform — Multiscanning, Deep CDR™ Technology, AI-powered malware detection, sandboxing, Proactive DLP™ Technology, file vulnerability detection, media validation, and policy enforcement — and turn those technologies into workflows an operator finds simple
• Work AI-natively with engineering: use modern AI and agentic tools to research problems, explore architectures, build prototypes and proofs of concept, analyse product data and logs, and validate ideas before committing significant engineering resource
• Continuously reduce clicks, training, deployment time, and support cases across installation, activation, authentication, scan workflows, results, file transfer, updates, and troubleshooting
• Equip the field and the channel — positioning, competitive framing, demo and evaluation configurations, partner-ready collateral, and launch readiness — and act as the escalation point for field and partner technical questions on the hardware line
• Spend time on customer sites across energy, manufacturing, defense, government, transportation, and healthcare, watching how technicians, OT (Operational Technology) engineers, and administrators actually move data across security boundaries
• Own quality — treat every recurring product problem as a product management problem and drive root cause to resolution with engineering, QA, manufacturing, and support
• Own the business and the market — revenue, pipeline, win rate, installed base, ASP (Average Selling Price), hardware cost, gross margin, and attach rates — and know every serious alternative a customer could choose instead of OPSWAT

Skills

• Five or more years in product management, including proven ownership of a technically sophisticated product from strategy through delivery, adoption, and growth
• Direct experience with products that combine hardware and software — appliances, devices, or edge systems — including cost, quality, and manufacturing readiness
• Experience taking hardware products through regulatory certification and supply chain provenance requirements, including FCC, CE, UL, RoHS, REACH, and TAA or NDAA Section 889 country-of-origin obligations
• Technical depth sufficient to hold meaningful conversations about hardware architecture, Windows and Linux, networking, APIs, security, system performance, logs, deployment, and enterprise management
• Demonstrated AI-native working style, with concrete examples of using AI and agentic tools to research, prototype, analyze, test, document, and collaborate with engineering — an expectation of this role, not a nice-to-have
• Strong customer instinct
• Commercial ownership mindset across adoption, revenue, competitive win rate, quality, cost, margin, and customer satisfaction
• Bias toward action — able to make good decisions without perfect information and keep engineering moving
• Professional fluency in English
• Cybersecurity, critical infrastructure, or OT and industrial environments
• Security appliances, removable media security, or edge computing
• Hardware product development, manufacturing, supply chain, or failure analysis
• Security and functional safety certification in a critical infrastructure context — FIPS 140-3, Common Criteria, or IEC 62443
• Centralized device or fleet management platforms
• Malware prevention, file security, or enterprise security software

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