[Remote] Senior Product Manager, RCM Strategy

Note: The job is a remote job and is open to candidates in USA. Synapse Health is hiring a Senior Product Manager, RCM Strategy, to own and advance product strategy for Revenue Cycle Management across the order lifecycle. The role leads discovery, roadmap development, and product execution, partnering with Engineering, Data, Operations, RCM Operations, Finance, and leadership to improve workflows, operational performance, and scalability.

Responsibilities

• Develop and articulate a future-state product strategy for RCM across the order lifecycle, identifying opportunities to simplify processes, reduce financial and operational friction, and enable scalable growth
• Lead deep discovery across RCM workflows, systems, data flows, and user experiences to identify root causes, unmet needs, scalability constraints, and opportunities for product innovation
• Develop clear product points of view and recommendations for future-state capabilities, balancing business impact, user needs, technical considerations, and operational feasibility
• Identify opportunities to connect, simplify, or modernize fragmented RCM capabilities, workflows, integrations, and data flows
• Partner with senior leaders to align on product direction, investment priorities, sequencing, and key tradeoffs
• Partner with RCM Operations, Finance, Data, and business leaders to understand and quantify the financial and operational impact of current-state processes, product gaps, and manual work
• Evaluate opportunities based on measurable business outcomes, including scalability, efficiency, quality, revenue cycle performance, and cost to serve
• Translate complex financial, operational, and business problems into clear product strategies, requirements, and scalable solutions
• Use data, user insights, and business context to build compelling product recommendations and support investment decisions
• Define and evolve the RCM product roadmap, prioritizing capabilities and solutions based on business impact, scalability, user needs, technical considerations, and the future-state product strategy
• Lead product execution from discovery and requirements through delivery, adoption, measurement, and iteration
• Manage the product backlog, lead grooming sessions, and drive sprint planning and execution with a dedicated engineering team
• Use a data-informed approach to define success metrics, monitor product performance, and iterate accordingly
• Balance near-term business needs with longer-term product scalability and maintainability
• Build strong partnerships across RCM Operations, Operations, Engineering, Data, Finance, and senior leadership to align stakeholders around product direction and outcomes
• Influence decisions and advocate for a clear product point of view across technical, operational, financial, and senior leadership audiences
• Bring structure and clarity to ambiguous, cross-functional problems and drive alignment on priorities and tradeoffs
• Lead adoption and change planning for new capabilities, processes, and product solutions
• Contribute to a strong product culture through insights, best practices, and lessons learned
• Bring structure and clarity to ambiguous problems by leading discovery and user research efforts
• Proactively identify inefficiencies or manual workarounds in internal workflows and propose scalable solutions
• Contribute to our growing product culture by sharing insights, best practices, and lessons learned across the team

Skills

• Bachelor's degree in Business, Healthcare Administration, or a related field, or equivalent combination of education and relevant professional experience
• 7+ years of experience in product management, with demonstrated ownership of complex products or product areas from discovery through delivery and iteration
• Experience working with revenue cycle management, healthcare finance, financial operations, or similarly complex transaction- and workflow-driven environments
• Demonstrated experience managing a scrum team and driving product execution from idea to delivery
• Proven ability to translate complex operational and business problems into clear product strategies, requirements, and scalable solutions
• Strong analytical skills and experience using data, metrics, and customer or user insights to prioritize opportunities and inform product decisions
• Strong communication and stakeholder management skills, with the ability to influence decisions and advocate for a point of view across technical, operational, and senior leadership audiences
• Comfort navigating ambiguity, making thoughtful tradeoffs, and balancing immediate business needs with longer-term scalability
• A collaborative mindset and strong ownership mentality, with the ability to independently drive work while bringing cross-functional partners along
• Experience building or optimizing revenue cycle management products, healthcare financial workflows, billing or claims solutions, or adjacent financial technology
• Familiarity with DME, healthcare operations, reimbursement workflows, claims, billing, or other healthcare financial processes
• Experience building internal tools or workflow products that support complex, high-volume operational teams
• Demonstrated ability to identify and simplify fragmented, manual, or inefficient processes through scalable product solutions
• Experience working with complex integrations, data flows, or systems that span multiple stages of an operational or financial lifecycle
• Demonstrated curiosity and initiative; you proactively identify opportunities and develop solutions rather than waiting for problems to be defined for you
• Knowledge or experience leveraging artificial intelligence or automation to improve workflows, process documentation, or extract meaningful data and insights

Benefits

• Professional growth opportunities with compelling career paths
• Healthy work-life balance supported by flexible paid time off (PTO)
• Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members
• 401(k) savings plan with employer matching contributions

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