Remote Position
[Remote] Senior Software Engineer, CX
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Whatnot is hiring a Senior Backend Engineer for its Customer Experience team to build a world-class customer support platform. The role focuses on user-facing experiences, scalable internal infrastructure, and AI-powered automations that help resolve customer issues quickly and reliably.
Responsibilities
- Our team is responsible for resolving them quickly, reliably, and with high customer satisfaction
- As a member of the team, you’ll build new user-facing experiences, scale internal infrastructure, and design intelligent AI-powered automations to help us solve thousands of customer issues per hour
- You’ll lead solutions end to end
- You’ll translate ambiguous business problems into clear technical solutions and drive delivery and experimentation
- Your role will involve creative problem-solving to balance development speed, product impact, and technical excellence
Skills
- 5+ years of full-time software engineering experience in high growth startups
- Bachelor's degree in Computer Science, a related field, or equivalent work experience
- Proven track record of building end-to-end product experiences and scaling high-scale backend systems
- Own projects holistically from inception to production and beyond
- You are known for shipping high-quality products and platform level initiatives fast
- Excel at translating user needs to effective technical solutions
- Thrive in ambiguity and tackle challenging problems with creativity and autonomy
- Proactively improve the team environment and foster inclusive, supportive team culture
- Experience with Python, Elixir, and/or Postgres is a plus
Benefits
- Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary)
- Pension plans internationally
- Monthly allowance to dogfood the app
- 16 weeks of paid parental leave + one month gradual return to work; company leave allowances run concurrently with country leave requirements, which take precedence
Company Overview
Company H1B Sponsorship