[Remote] Senior Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Akamai Technologies is hiring a Senior Technical Account Manager for its Cloud Solutions group. The role advises enterprise customers on Akamai Cloud Compute solutions, helping them adopt cloud and AI workloads, achieve business outcomes, and improve retention and growth through customer success planning and cross-functional collaboration.

Responsibilities

• Acting as the dedicated technical advisor for customers leveraging Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions
• Developing a comprehensive understanding of customer environments, business objectives, application architectures, and workload requirements
• Creating and executing customer success plans that drive adoption, retention, business value, and long-term growth
• Advising customers on cloud compute strategies, workload placement, scalability, performance optimization, and operational best practices
• Guiding customers on AI inferencing and agentic AI opportunities, helping align infrastructure capabilities with business outcomes
• Collaborating with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs
• Driving customer success through regular business reviews, technical consultations, and proactive engagement
• Maintaining operational excellence through management of key customer success metrics including Net and Gross Retention, NPS, Customer Health, and cloud consumption growth

Skills

• Have 8yrs experience and a Bachelors degree or equivalent experience
• Have experience in Cloud Computing, Infrastructure, DevOps, Technical Account Management, Solutions Architecture, or Customer Success in a customer-facing role
• Demonstrate an excellent understanding of cloud infrastructure, application hosting, networking, and modern compute environments
• Have experience advising customers on cloud adoption, workload optimization, and digital transformation initiatives
• Possess knowledge of AI inferencing, generative AI technologies, or emerging agentic AI use cases and architectures
• Demonstrate the ability to translate business objectives into practical cloud and AI adoption strategies
• Have proven success building trusted relationships with stakeholders ranging from executive leadership to technical teams
• Demonstrate excellent communication, presentation, and consultative problem-solving skills

Benefits

• Annual bonus or incentives
• Equity awards
• Employee Stock Purchase Plan (ESPP)
• Healthcare
• 401K savings plan
• Company holidays
• Vacation (in the form of PTO)
• Sick time
• Family-friendly benefits including parental leave
• Employee assistance program including a focus on mental and financial wellness; eligibility requirements apply
• FlexBase supports employees to work at home, in an office, or a combination of both

Company Overview

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