Remote Position
[Remote] ServiceNow / API Engineer – ITSM Operations
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. NetImpact Strategies is hiring a ServiceNow / API Engineer – ITSM Operations to maintain and improve ServiceNow workflows supporting federal IT service operations. The role works with operational and technical partners to deliver reliable services and measurable user outcomes.
Responsibilities
- Configure and support approved incident, request, problem, knowledge, change, and service catalog workflows
- Maintain assignment routing, case ownership, escalation logic, operational dashboards, and service records
- Develop and test approved Flow Designer automations with documented manual fallback and rollback paths
- Troubleshoot workflow failures, integrations, permissions, and data quality issues
- Support release testing, change documentation, operational runbooks, and post-deployment verification
- Monitor service metrics, recurring issues, and workflow bottlenecks; implement approved improvements
- Coordinate with service integration leads, platform owners, and cybersecurity teams
Skills
- Bachelor's degree in information technology, computer science, or related field; equivalent relevant experience considered
- 4+ years of ServiceNow administration, development, or ITSM engineering experience
- Hands-on knowledge of ServiceNow ITSM modules, Flow Designer, scripting, and workflow configuration
- Experience with ITIL-aligned service operations, testing, troubleshooting, and change controls
- ServiceNow CSA or ITSM implementation certification
- ITIL 4 Foundation
- Experience with federal IT operations, enterprise service desks, API integrations, and performance dashboards
Benefits
- Remote position (United States)
- Comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
- 401(k) Plan – Immediately vested employer contributions; no matching required
- Paid Time Off (PTO) policy
- One (1) additional day of paid wellness leave per calendar year
- Ten (10) federal holidays
- Pet Insurance
- Tuition reimbursement
- Internal training programs
- Company-sponsored industry certifications
- Dynamic and collaborative work environment
- Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more
Company Overview
Company H1B Sponsorship