[Remote] ServiceNow Business Process Consultant

Note: The job is a remote job and is open to candidates in USA. GlideFast Consulting is hiring a ServiceNow Business Process Consultant to design and deploy process solutions that support customers’ strategic goals. The role leads process discovery, requirements analysis, process improvement, and delivery of ServiceNow solutions that help customers work more efficiently.

Responsibilities

• Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements
• Document, communicate and validate business, functional design, and process requirements throughout the customer engagement
• Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates
• Provide guidance to customers of tools, features, and processes available to them on the ServiceNow platform that could provide additional value
• Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes
• Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value
• Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development
• Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features
• Handle multiple complex projects or initiatives across customers and the ServiceNow platform

Skills

• 3+ years working with the ServiceNow platform with experience in at least two modules
• 3+ years experience in management consulting, process design, or product management
• Experience leading and executing complex strategic and operational initiatives at large organizations
• Experience partnering and advising key stakeholders/executives
• Advanced presentation skills, including the creation and delivery of professional PowerPoint presentations
• Ability to confidently facilitate client workshops, clearly communicate process recommendations, and manage stakeholder engagement
• ITIL V3 or V4 Foundations Certification required
• ServiceNow Certified System Administrator preferred
• ServiceNow CIS or Experience in multiple modules preferred

Benefits

• Health, Dental, and Vision Insurance
• Flex Paid Time off
• 401k Retirement Plan
• Long and Short-Term Disability
• Life Insurance
• Referral Program
• Quarterly bonus opportunities for billable employees
• Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements
• Professional Development through training and advancement opportunities
• Work from home
• Annual GlideFest Conference
• Wellness Programs
• Philanthropic Opportunities

Company Overview

Company H1B Sponsorship