[Remote] ServiceNow Technical Consultant-ITSM

Note: The job is a remote job and is open to candidates in USA. Astrica is hiring a ServiceNow Technical Consultant to implement customer solutions on the ServiceNow platform, with a focus on ITSM and Learning Management. The role leads technical delivery, advises clients on best practices, and supports project quality, Agile execution, and team development.

Responsibilities

• Dazzle clients! Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences
• Build Stuff! Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality
• Influence! Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities
• Drive quality! Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager
• Own the technical quality on customer projects, participate in code reviews, and oversee Go-Live planning efforts
• Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements
• Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives

Skills

• 6+ years of ServiceNow platform experience with a comprehensive understanding of the product suite of ITSM and Knowledge Management
• Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically in a virtual environment
• Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories
• Ability to lead client facing workshops and meetings and conduct calls with customers independently or in support of business process/requirements gathering efforts
• Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects
• 10+ years of related client-facing professional consulting experience, preferably with ServiceNow
• Experience implementing the Employee Workflows of ServiceNow (HRSD, WSD, and Legal Service Delivery)
• Experience in one or more of the following: web technologies (HTML, CSS, AngularJS), Integrations (using REST, SOAP, Integration Hub, LDAP, SSO), and custom (scoped) application development
• CSA, CAD, and ITSM (CIS) certifications, plus CIS in 3+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, or ITBM)
• Suite Certifications

Benefits

• Performance bonuses
• Annual reviews that celebrate growth
• Unlimited vacation + flexible time off
• Health, dental, vision, and 401(k) coverage
• Career development support and learning incentives
• Remote-first work: work from wherever you’re happiest and most productive; occasional on-site client work may be requested, but those moments are the exception, not the rule.
• Flexibility is built in

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