[Remote] Solutions Engineer

Note: The job is a remote job and is open to candidates in USA. Airtower Networks is hiring a Solutions Engineer - WiFi to deploy, support, and troubleshoot large-scale in-building wireless and wired networks across multifamily, hospitality, and enterprise environments. The role also supports network design, documentation, client escalations, and pre-sales engineering in collaboration with engineering, field, construction, and project teams.

Responsibilities

• Lead deployment, configuration, and integration of WLAN, LAN, IoT, and other managed service networks using enterprise OEM platforms (Aruba, Cisco, and Ruckus)
• Perform advanced troubleshooting across all OSI layers 1-7, including Layer 3 routing (BGP preferred), firewall administration, multi-service gateways, and AAA/RADIUS
• Create, review, and standardize network deployment documentation including closeout docs, port maps, asset maps, subnet calculations, and BOMs/SOWs
• Provide ongoing remote and onsite support for escalations and trouble tickets to meet client SLAs, including participation in 24x7 NOC operations
• Collaborate with field, construction, and PMO teams throughout the full project lifecycle to validate fixes, test changes, and ensure deployment plan integrity
• Conduct WiFi design and site surveys using Ekahau or iBwave, and review CAD and Visio documentation to inform design recommendations
• Support 15-20% pre-sales engineering and solutions design activities in collaboration with the senior engineering and design teams (training provided)

Skills

• Not eligible for visa sponsorship
• 3-5 years of hands-on network deployment experience; minimum 3 years with a relevant Bachelor's degree or valid OEM/CWNP certifications, or 5+ years without
• Practical, real-world configuration and deployment experience with mid-size to large enterprise wired and wireless networks using Aruba, Cisco, or Ruckus
• Hands-on experience with Ekahau or iBwave for WiFi design, survey, and validation
• Deep proficiency in network documentation, including creating and reading closeout docs, port and asset maps, and subnet calculations, with strong Excel and Word skills
• Advanced troubleshooting knowledge across all OSI layers 1-7, including routing protocols (BGP preferred), firewalls, multi-service gateways, and AAA/RADIUS
• Experience working at an MSP serving MDU or hospitality verticals (apartments, hotels, student housing)
• Familiarity with RGNets, Nomadix, or ANTlabs gateway platforms
• Ability to read CAD files and Visio diagrams
• Industry certifications such as CCNA, CCNP, CWNP, or vendor-specific certs from Aruba, Ruckus, Cisco, Juniper, or Fortinet
• Familiarity with Intangi Iris

Benefits

• Medical, Dental, and Vision
• FSA/HSA
• 401(k) with 5% match
• Paid Time Off
• 10 Paid Holidays
• Paid Parental Leave
• Company-paid life insurance
• Company vehicle or mileage reimbursement
• Phone and test equipment
• Paid OEM training and certifications
• Voluntary Insurances (Employee, Spouse/Partner, Child)
• STD/LTD
• Critical Illness Insurance
• Identity Theft Protection
• Accident Insurance
• Remote work

Company Overview