[Remote] Sr Dir, Sales Training (Armis/Veza)

Note: The job is a remote job and is open to candidates in USA. ServiceNow is hiring a Senior Director of Sales Training for Armis/Veza. The role leads cross-functional efforts to build and enhance a self-service customer training experience, including its platform, content, roadmap, business model, and customer feedback loops.

Responsibilities

• Work across the organization to create a differentiated, self-service customer experience
• Actively engage in and drive the ongoing cross-team effort to select and build on the right platform
• Coordinate and manage the central plan for content management, process development, and experience/recognition design
• Create and manage the Training @ Scale roadmap, collaborating closely with IT, curriculum development, certification, and training application development to launch and continuously enhance the online, self-service product
• Contribute to the design and execution of a pricing, licensing, and revenue model that aligns to corporate goals and the overall Customer Success portfolio
• Design and execute internal and external customer feedback loops to encourage rapid iteration, experimentation, and innovation

Skills

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years in complex global program management with demonstrated cross-functional experience
• Ability to influence and lead a diverse set of stakeholders
• Strong communication and presentation skills
• Proven ability to develop comprehensive program parameters, project plans, and release roadmaps
• 5+ years working with cloud platform technologies
• 5+ years working with cloud platform customers, preferably with training or implementation experience
• Proven ability to collaborate and build relationships at all levels of the organization
• Demonstrated product management and product strategy preferred

Benefits

• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs

Company Overview

Company H1B Sponsorship