[Remote] Sr. Manager Aetna Account Management

Note: The job is a remote job and is open to candidates in USA. CVS Health is hiring a Senior Manager of Aetna Account Management to support Aetna Technology’s strategy and customer success across national accounts and specialized segments. The role develops customer messaging and demonstrations, builds stakeholder relationships, and equips sales and account teams to communicate Aetna Technology’s capabilities and promote adoption.

Responsibilities

• Develops messaging and narratives that bring the Aetna Tech vision, strategy, and value proposition to life
• Is responsible for representing Aetna Technology in finalist meetings and ongoing customer strategy meetings as well as in specialized client events
• Updates internal and external constituents on Aetna Technology's capabilities to create business opportunities and/or enhance the perception and understanding of the end-to-end member, provider, and client journey
• Creating customer‑friendly content including presentations, demos, and solution overviews, that help our team, sales and executive teams communicate consistently
• Partnering with product, engineering, and customer-facing teams to translate technical capabilities into intuitive, benefit‑driven stories
• Showcasing customer impact through data, success stories, and real-world examples
• Ensuring narrative alignment across DDAT to reinforce trust, clarity, and a unified technology brand experience
• Creates collaborative partnerships with leadership across sales, account management, commercial product, sales support, CVS Caremark, marketing, and other internal partners to align with business and customer objectives as well as Aetna Technology's broader strategy
• Reaches senior levels within a customer/consultant organization and tailors messaging to effectively engage senior executives
• Shares relevant industry and competitive data and customer feedback within Aetna Technology to champion development of new product and platform initiatives
• Has accountability for ensuring sales and account management teams have the internal materials, external collateral, and training needed to effectively promote Aetna Technology's solutions

Skills

• 7+ years of experience with National – Mid-size Accounts and/or Client Management
• 7+ years of experience with execution and delivery (planning, delivering, and supporting) skills
• 7+ years of presentation experience, both digital and in person, comfortable speaking to large groups
• Comfortable leading product demonstrations and presenting in ongoing strategy, sales, and finalist meetings, specifically in person and with large gatherings of participants
• 7+ years of experience with creating content including presentations, demos, and solution overviews, that help our team, sales and executive teams communicate consistently
• Bachelor's degree, or equivalent professional experience
• Passion for healthcare: a history of work in the healthcare industry and an ongoing desire to make one of the world's strongest healthcare companies even stronger
• Demonstrated relationship management skills and the capacity to quickly build and maintain credible relationships at varying levels of the organization
• Familiar with technology, product lifecycles across a broad portfolio (digital, platform, and infrastructure)
• Communicates in an open and honest way to quickly build trust and respect; leverages communication skills to effectively and succinctly connect with a diverse range of constituents, both verbally and on paper, and with all levels of an organization
• Team leadership and able to develop internal partnerships that foster effective working relations
• Proven ability to influence others; must possess the ability to structure useful guidance around complex strategy decisions to influence and guide the decisions made by others
• Able to effectively work on teams within a highly collaborative environment while independently managing plan sponsor relationships
• Strong negotiation, organizational, management, analytical, and people skills
• Structured and logical thinking with the ability to identify and determine problems and develop strategic insight for product and technology teams
• Previous experience in SAFe/Agile product development is helpful

Benefits

• Eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range.
• An award target in the company’s equity award program.
• Medical, dental, and vision coverage, based on eligibility.
• Paid time off, based on eligibility.
• Retirement savings options, based on eligibility.
• Wellness programs, based on eligibility.
• Remote/hybrid work arrangement

Company Overview

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