[Remote] Strategic Account Director

Note: The job is a remote job and is open to candidates in USA. Identiti hires a Director of Strategic Accounts to own and grow an established portfolio of globally recognized brands. The role builds strategic client relationships, develops account plans, and coordinates cross-functional teams to improve retention, profitability, and organic growth across signage and facilities maintenance solutions.

Responsibilities

• Deliver 10% to 20% year-over-year growth across the existing portfolio by identifying whitespace, expanding relationships, and cross-selling signage and facilities maintenance solutions
• Create and execute annual strategic account plans with clear revenue, margin, retention, pipeline, relationship, and service objectives
• Build trusted, multi-threaded relationships across client organizations—from day-to-day partners through senior executives and key decision-makers
• Develop a deep understanding of each client's business strategy, brand standards, operating model, site portfolio, growth priorities, and evolving needs
• Lead quarterly and executive business reviews that demonstrate value delivered, address performance trends, and align on the next set of growth opportunities
• Use Salesforce as a strategic operating tool to maintain accurate forecasts, account plans, opportunity pipelines, client activity, and account-health visibility
• Lead renewals, expansions, RFPs, pricing discussions, and commercial negotiations with disciplined attention to revenue quality, margin, risk, and long-term value
• Collaborate with Project Management, Design, Estimating, Manufacturing, Installation, Facility Maintenance, Finance, and other partners around a unified client strategy
• Translate complex client needs into scalable solutions, clear commitments, and coordinated execution that creates Customer Delight
• Identify service, relationship, and commercial risks early; lead resolution with urgency, transparency, and accountability before issues escalate
• Maintain proactive command of multiple large-scale client initiatives, including priorities, details, timelines, owners, dependencies, and next steps
• Use revenue, margin, pipeline, service, and client-performance data to identify insights, recommend action, and improve year-over-year results
• Represent the voice of the customer internally while making sound decisions that protect Identiti's commitments, profitability, and ability to scale
• Create and deliver clear, influential reports, presentations, and growth recommendations to clients and internal leadership
• Prepare monthly forecasts and expense reports accurately and on time

Skills

• 10+ years of progressive experience leading, retaining, and growing complex enterprise accounts in a solutions- or services-based environment
• Proven ownership of an established, multi-million-dollar book of business with measurable results in client retention, organic growth, and profitability
• Ability to work in the United States without sponsorship
• Executive presence and the ability to communicate credibly with stakeholders at every level of a client organization
• Demonstrated results in relationship-based, consultative solution selling and expansion of enterprise account portfolios
• Strong commercial and financial acumen, including pricing, margin, forecasting, contract, and revenue-growth discipline
• Ability to navigate complex client organizations, map influence, build sponsorship, and create alignment around shared priorities
• Strategic and analytical thinking with the ability to synthesize large amounts of information into a clear point of view and decisive action
• Ability to balance long-term account growth with the daily operating discipline required to deliver consistently for clients
• Superior prioritization, critical thinking, and follow-through in a fast-paced environment with multiple competing priorities
• Ability to lead through influence, coordinate cross-functional teams, and create accountability without relying on formal authority
• Independent judgment paired with a highly collaborative, team-first approach
• Clear, concise, and persuasive verbal, written, nonverbal, and presentation communication skills in English
• Proficiency using Salesforce and account data to manage portfolio health, growth opportunities, and forecast accuracy
• Exceptional attention to detail while maintaining a strong enterprise and big-picture perspective
• Demonstrated commitment to creating Customer Delight and long-term mutual value
• Bachelor's degree in Business or a related field strongly preferred

Benefits

• Highly competitive performance-based commission plan

Company Overview