[Remote] Strategic Growth Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Remedio provides an autonomous remediation platform that helps enterprises reduce cyber risk by fixing vulnerabilities and misconfigurations. The Strategic Growth Customer Success Manager owns relationships with major enterprise customers, drives retention and account expansion, leads cross-functional account teams, and develops customer success practices.

Responsibilities

• Own executive relationships. Build trusted relationships with CISOs, CIOs, and IT and security leadership, and multi-thread beyond the CISO into IT operations, infrastructure, risk, compliance, and procurement
• Build and run strategic account plans. Create joint, multi-year success plans tied to each customer's business outcomes, and review them quarterly with the account team and Remedio leadership
• Lead the account team. Quarterback TAMs, Sales, Solutions Engineers, and executive sponsors around one plan for each account, so the customer sees one Remedio
• Create expansion, don't just capture it. Map whitespace across business units, regions, devices, and platform capabilities. Open new buying centers and build the business case that gets expansion funded
• Run complex renewals. Lead multi-year, multi-stakeholder renewals through procurement, legal, and channel partners. Start 180 days out and use MEDDPICC to qualify and close
• Lead executive business reviews. Quantify the exposure Remedio has eliminated, the operational time returned, and the ROI against the customer's own goals
• Handle escalations with steady judgment. Own the response when something goes wrong, bring in the right people fast, and keep the executive relationship intact
• Forecast with precision. Keep the CRM current, call renewals and expansion accurately, and flag risk early with a recovery plan attached
• Shape the team and the product. Mentor CSMs, contribute to our CS playbooks, bring strategic customer feedback to Product, and help build our customer advisory board and reference program

Skills

• 7+ years in Customer Success, Account Management, or enterprise sales at a B2B SaaS company, with at least 3 years owning strategic, Fortune 500, or Global 2000 accounts
• A record of growing large accounts through multi-year renewals and significant expansion, with numbers to show for it
• Executive presence: you're credible in the room with CISOs and CIOs, and comfortable saying what the customer needs to hear
• Domain depth in vulnerability management, exposure management, patch management, or endpoint management
• Experience building account plans and multi-threading across large, matrixed, often global organizations
• A structured sales method (we use MEDDPICC) and the forecast discipline to back it up
• A startup or high-growth mindset: urgency, self-direction, and energy for building something new
• You've built or scaled a strategic or enterprise CS motion
• You've mentored or led CSMs
• You've worked with global system integrators, resellers, and MSSPs on enterprise renewals
• You've run customer advisory boards or reference programs
• You know the endpoint security, EDR/XDR, or exposure management ecosystems

Benefits

• Remote

Company Overview