[Remote] Strategy & Operations Senior Manager

Note: The job is a remote job and is open to candidates in USA. SafeRide Health is a technology and services company rebuilding non-emergency medical transportation through technology and a national network of transportation providers. The Senior Manager will lead a major part of the company's AI transformation, guiding discovery, roadmap development, cross-functional alignment, implementation, and measurement across contact center, billing, and claims operations while managing a small Strategy & Operations team.

Responsibilities

• Be the S&I DRI for contact center transformation: lead discovery on what agents do and where their time goes, and define how CSR operations should run as AI and automation take on more of the work
• Extend the same discovery to billing and claims: how a completed trip becomes a timely, complete encounter and a clean, paid claim, and where that breaks today
• Map core processes end to end, including systems, upstream and downstream dependencies, stakeholders, and failure points, and size the impact in cost, time, FTE, and member experience
• Turn discovery into a prioritized roadmap and clear requirements that the AI team, Product, and Data Engineering build against and operating leaders sign up to
• Build the business case before money is committed, and recommend against the AI investments that do not clear it
• Measure results against baseline after launch, and hand ownership to the operating teams so the change outlasts S&I's involvement
• Lead other S&I projects as priorities shift, from cost and network economics to program launches and data initiatives
• Manage and develop a small team, including a Manager: run 1:1s, give direct feedback, make staffing decisions, and hire
• Stay hands-on and credible in the detail: build the model, write the memo that gets the decision, and be the person Finance trusts on the numbers in your area
• Be the DRI for a core piece of SafeRide's AI transformation, from discovery through measured results
• Work across Operations, Product, Data Engineering, and the AI team on the processes at the center of the business
• Build the next layer of S&O talent, against a bar that is the same for everyone

Skills

• Bachelor's degree or equivalent in Economics, Business, Finance, Computer Science, or a related field
• 7-9 years in management consulting, business operations, or product development, or a combination
• Demonstrated ownership of enterprise-level, cross-functional programs with measurable business outcomes
• Experience managing and developing a team, including people who manage others or lead workstreams independently
• Executive presence with range: able to run a working session with the COO in the morning and a process review with the call center in the afternoon without losing effectiveness in either room
• Deep analytical and technical fluency (e.g., Excel, Python, SQL)
• You do not need to be the builder, but you should be comfortable in the data and able to reason about platforms, automation, and agentic AI tools (for example Claude or Claude Code), and credible on what is worth building
• Reach for the analysis before you reach for the meeting
• A track record in ambiguous environments where the problem was not defined for you
• Strong business judgment, and an orientation toward durable operating change rather than one-time analysis
• Ability to operate as a player-coach, staying hands-on while leading through others
• Experience leading strategy or platform initiatives inside a product organization (product strategy, product operations, or an S&O function with real product or platform ownership), strongly preferred
• A technical background (a CS or engineering degree, or early-career experience building) alongside that leadership experience
• A consulting foundation is a real asset, not a requirement: MBB or equivalent, if it comes with meaningful operating or product experience after
• MBA, or a comparable achievement signal, a plus
• Familiarity with healthcare, contact center, billing or claims operations, logistics, transportation, marketplaces, or other regulated operating environments

Benefits

• Fully remote work arrangement
• Annual bonus opportunity
• Equity
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Generous PTO
• Paid company holidays
• Paid parental leave
• Career development in a mission-driven company, with a published path for what comes next

Company Overview

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