[Remote] System Administrator III- Kiteworks Admin

Note: The job is a remote job and is open to candidates in USA. OSC Technical Solutions is hiring a System Administrator III to serve as a subject matter expert for its WS_FTP, Kiteworks, and Box.com environments. The role manages secure file-transfer operations, account requests, performance monitoring, troubleshooting, and the transition to a new Kiteworks environment while supporting customers and team members.

Responsibilities

• The primary responsibility will be the management of the file transfer processes, account request administration, monitoring performance and troubleshooting issues that arise while working closely with our customers and other team members as necessary
• The selected candidate will be responsible for the management of our current internal and external WS_FTP server resources, operations, support, and maintenance activities as assigned for continual operations in support of the File Transport Protocol infrastructure
• The candidate will work with our customers to ensure account management policies are in place and followed
• You will be part of a team that operates day-to-day activities in support of break-fix, data calls, audits and general support tickets as assigned
• Perform other duties as appropriate and as assigned

Skills

• Solid knowledge of file transfer and networking protocols (SFTP/FTP, TCP/IP, HTTP/HTTPS, DNS, etc.)
• Understanding of the administration and day-to-day support of the WS_FTP, Kiteworks and Box.com environment
• Proficiency with Windows Server 2019/2022, TCP/IP, Active Directory and Azure cloud hosting
• Strong troubleshooting and analytics with attention to detail
• Highly motivated with initiative and creativity to work scope
• Proven experience in managed file transfer protocols such as FTP, SFTP and HTTP/S
• Familiarity with file encryption, decryption and secure file transfer practices
• Excellent analytical, problem-solving, and decision-making skills
• Strong communication and collaboration skills to work effectively with cross-functional teams
• Ability to work effectively and cooperatively with all levels of management and staff, affiliated-company employees as well as outside business associates; exhibits and brings a professional manner in dealing with others
• Ability to performance tune through query optimization using related monitoring tools
• Knowledge with current technical standards, IT concepts, administrative tools, Backup and Recovery, Disaster Recovery. Understanding of IT strategies and methodologies
• Work independently, as well as on a team, prioritize workload while working multiple projects with minimal supervision
• Proficient using Microsoft Office products, and industry-standard computer software
• High degree of sensitivity regarding confidential information
• Bachelor's Degree and 5 or more years of experience, or an equivalent combination of education, training and experience
• Must be able to obtain Department of Energy PIV badge
• Must be able to obtain and maintain a U.S. government security clearance
• Cloud technology experience a plus
• Cloud technology experience a plus
• Troubleshooting and resolve FTP technology issues, server performance degradation, Kiteworks User Account setup and access issues, connectivity and security issues troubleshooting
• Strong analytical ability when working with peers and IT management
• Ability to performance tune through query optimization using related monitoring tools
• Knowledge with current Technical Standards, IT Concepts, Administrative tools, Backup and Recovery, Disaster Recovery
• Understanding of IT strategies and methodologies

Benefits

• Paid holidays
• Paid time off
• 401k with employer match
• Dental benefits
• Vision benefits
• Health insurance plans through the Federal Employee Health Benefits (FEHB) program
• Life benefits
• Disability benefits
• Remote work

Company Overview