[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. The Senior Technical Account Manager (TAM) serves as a trusted advisor to enterprise, commercial, and federal clients, bridging business objectives, IT strategy, and technology solution delivery.

Responsibilities

• Act as the primary technical advisor for assigned enterprise accounts
• Develop and maintain executive-level relationships with CIOs, CTOs, CISOs, IT Directors, and business stakeholders
• Lead strategic technology discussions focused on digital transformation, cloud modernization, cybersecurity, AI, data analytics, networking, and infrastructure optimization
• Translate business objectives into technical strategies, roadmaps, and solution recommendations
• Provide technical oversight across solution design, architecture reviews, implementation planning, and operational adoption
• Collaborate with pre-sales architects, consulting teams, managed services, and professional services organizations to deliver successful outcomes
• Conduct executive briefings, technical workshops, architecture reviews, and business value assessments
• Identify technical risks and develop mitigation strategies throughout the solution lifecycle
• Serve as an escalation point for complex technical issues and customer concerns
• Partner with account executives to identify, qualify, and develop new business opportunities
• Drive technical discovery sessions and lead solution positioning efforts
• Support RFP/RFI responses, solution architecture development, technical presentations, demonstrations, and proof-of-concept engagements
• Develop account technology roadmaps that identify expansion opportunities and maximize customer value

Skills

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field required
• 15+ years of combined experience in enterprise IT, technology consulting, solution architecture, technical account management, sales engineering, or strategic technology sales
• 10+ years supporting enterprise and mid-market customers in complex technology environments
• Proven experience managing large strategic accounts and executive-level customer relationships
• Demonstrated success influencing and closing complex technology opportunities with annual revenue responsibility
• Experience working with cross-functional teams including sales, engineering, operations, consulting, support, and executive leadership
• Exceptional consultative selling and relationship management skills
• Strong understanding of enterprise business processes, financial drivers, and IT governance frameworks
• Ability to articulate complex technical concepts to both executive and technical audiences
• Proven track record leading strategic technology discussions with C-level stakeholders
• Experience building technology roadmaps aligned with business outcomes
• Strong negotiation, presentation, and influencing skills
• Excellent organizational and project management capabilities
• Cloud Platforms (Microsoft Azure, AWS, Google Cloud)
• Cybersecurity Solutions
• Enterprise Networking
• Data Center Technologies
• Virtualization and Hybrid Infrastructure
• Identity and Access Management
• Modern Workplace and Collaboration Solutions
• AI, Automation, and Data Analytics Platforms
• Managed Services and Professional Services Delivery Models
• Advanced degree (MBA or Master's in Technology-related discipline)

Benefits

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match
• 529 College Savings Plan
• Health Savings Account
• Life Insurance
• Long-Term Disability
• Training and development programs
• Major offices stocked with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

Company Overview

Company H1B Sponsorship