[Remote] Technical Account Manager, Public Sector

Note: The job is a remote job and is open to candidates in USA. Claroty empowers organizations to protect mission-critical infrastructure and cyber-physical systems. The Technical Account Manager will serve as a strategic technical point of contact for Public Sector customers and partners, driving solution deployment, adoption, optimization, technical alignment, and long-term customer success.

Responsibilities

• Collaborate with Customers and Partners alike to plan, design, deploy, and configure Claroty’s solutions to meet their technical and business objectives while driving measurable value
• Serve as the primary technical point of contact and subject matter expert for Customers and Partners, owning all technical requirements and ensuring alignment with best practices
• Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance
• Provide support, enablement, and oversight to Partners leading Customer deployments
• Proactively identify risks, gaps, and opportunities for improvement across customer environments
• Translate feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams
• Develop technical artefacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery
• Support escalations and complex technical scenarios in partnership with Support and R&D teams
• Drive executive-level technical conversations and present strategic roadmaps aligned with cybersecurity and operational objectives

Skills

• Candidates must be in EST or CST timezones to be considered
• * 5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles
• * Experience working with US Federal Customers, including navigating agency-specific requirements, adhering to federal compliance and security standards, coordinating with cross‑agency stakeholders, and delivering solutions within regulated government environments
• * Understanding of relevant Standards & Frameworks (e.g., NIST, ISO/IEC) with a specific understanding of IEC 62443
• * Practical knowledge of Governance, Risk, and Compliance (GRC) principles applied to critical infrastructure and cyber-physical systems
• * Deep knowledge of IT networking; prior experience as a Network Architect is highly beneficial
• * Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles
• * Solid understanding of core cybersecurity principles and secure network architecture
• * Strong communication and presentation skills with the ability to engage both technical and executive stakeholders
• * Customer-centric mindset with the ability to build trusted, long-term partnerships
• * Willingness to travel up to 30-40%
• * U.S. Citizenship Required
• * Network and Cybersecurity Certifications (e.g., CCNA, Security+, GICSP, CISSP) are a plus
• * Foundational understanding of OT Cybersecurity practices and Operational Technology (OT) / ICS environments and industrial networks

Benefits

• Remote work
• Variable compensation components such as equity or bonuses

Company Overview