Remote Technical & Customer Experience Advisor – Telecommunications Support Specialist – Full‑Time, Remote, Brighthush

About Brighthush and the Telecommunications Landscape

Brighthush is a forward‑thinking telecommunications partner that empowers businesses and consumers alike to stay connected in an increasingly digital world. With a portfolio that spans voice, data, and cloud‑based communication solutions, Brighthush is at the forefront of shaping how people interact, collaborate, and innovate. Our mission is simple: deliver reliable, secure, and user‑friendly connectivity that fuels growth and enhances everyday life.

In a world where connectivity is no longer a luxury but a necessity, Brighthush stands out by combining cutting‑edge technology with a customer‑centric approach. We invest heavily in research and development, ensuring that our solutions evolve with the latest industry standards and emerging trends. Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence.

Why Join Brighthush?

At Brighthush, you’ll be part of a dynamic, high‑energy team that values innovation, diversity, and continuous learning. We offer:

• Fully remote work with flexible scheduling to support work‑life balance.
• Competitive hourly rates that reflect your expertise and dedication.
• Comprehensive benefits, including health, dental, vision, and a 401(k) plan with company match.
• Ongoing professional development through training programs, certifications, and mentorship.
• A collaborative environment where your ideas are heard and your impact is measurable.

Key Responsibilities

As a Remote Technical & Customer Experience Advisor, you will be the first line of support for Brighthush’s diverse customer base. Your role will involve:

• Customer Engagement: Respond to inbound calls, chats, and emails from customers experiencing technical issues with our telecommunications products.
• Problem Diagnosis: Analyze complex technical problems, identify root causes, and develop effective solutions using diagnostic tools and knowledge bases.
• Solution Delivery: Provide step‑by‑step guidance to customers, ensuring they can resolve issues independently or with minimal assistance.
• Escalation Management: Recognize when a problem requires escalation to higher‑level support or engineering teams, and facilitate smooth handoffs.
• Documentation: Log all interactions accurately in our CRM system, capturing key details, resolution steps, and follow‑up actions.
• Quality Assurance: Adhere to Brighthush’s quality standards, including call handling guidelines, response times, and customer satisfaction metrics.
• Continuous Improvement: Contribute to the creation and refinement of knowledge base articles, FAQs, and troubleshooting guides.
• Team Collaboration: Participate in daily stand‑ups, knowledge‑sharing sessions, and cross‑functional projects to enhance service delivery.

Essential Qualifications

• High school diploma or equivalent; associate’s degree or higher preferred.
• Minimum of 1 year of experience in technical support, customer service, or a related field.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with remote desktop tools, ticketing systems, and basic troubleshooting of network and connectivity issues.
• Demonstrated ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• High level of professionalism, empathy, and a customer‑first mindset.
• Reliable high‑speed internet connection and a quiet workspace that meets Brighthush’s remote work standards.

Preferred Qualifications

• Experience in the telecommunications or IT services industry.
• Knowledge of VoIP, broadband, and mobile connectivity technologies.
• Familiarity with CRM platforms such as Salesforce or Zendesk.
• Technical certifications (e.g., CompTIA A+, Network+, or equivalent).
• Experience with remote support tools and screen‑sharing applications.
• Strong analytical skills and the ability to troubleshoot complex technical scenarios.

Core Skills & Competencies

• Technical Aptitude: Quick learner who can navigate and troubleshoot a variety of hardware and software environments.
• Problem‑Solving: Logical thinker who can dissect issues, identify patterns, and propose actionable solutions.
• Communication: Clear, concise, and empathetic communicator who can explain technical concepts to non‑technical users.
• Adaptability: Comfortable working in a remote setting, managing time zones, and staying productive without direct supervision.
• Collaboration: Team player who shares knowledge, supports peers, and contributes to a positive workplace culture.
• Customer Focus: Passionate about delivering exceptional service and turning challenging interactions into positive experiences.

Career Growth & Learning Opportunities

Brighthush is committed to nurturing talent and providing clear career pathways. As a Technical & Customer Experience Advisor, you will have the opportunity to:

• Advance to Senior Support Specialist or Team Lead roles, overseeing a group of advisors and shaping support strategies.
• Transition into technical product roles such as Solutions Engineer, Product Support Analyst, or Technical Project Manager.
• Earn industry certifications and attend workshops, webinars, and conferences at no cost.
• Participate in cross‑functional projects that expose you to product development, sales, and marketing teams.
• Benefit from a mentorship program that pairs you with experienced leaders across the organization.

Work Environment & Company Culture

At Brighthush, we believe that a supportive, inclusive, and innovative environment fuels both personal and professional growth. Our culture is defined by:

• Flexibility: Remote work with flexible hours that accommodate different time zones and personal commitments.
• Transparency: Open communication channels, regular town‑hall meetings, and a clear vision for the company’s future.
• Collaboration: Cross‑departmental initiatives that encourage knowledge sharing and collective problem‑solving.
• Recognition: Regular acknowledgment of achievements through awards, shout‑outs, and performance bonuses.
• Diversity & Inclusion: A workforce that reflects a wide range of backgrounds, perspectives, and experiences.

Compensation & Benefits

While the base hourly rate starts at $17.31, Brighthush offers a comprehensive benefits package that includes:

• Health, dental, and vision insurance plans with competitive premiums.
• 401(k) retirement plan with company match to help secure your future.
• Paid time off (PTO), sick leave, and holiday observances.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program (EAP) for mental health and well‑being support.
• Access to a virtual wellness portal featuring fitness challenges, mindfulness sessions, and nutrition guides.

How to Apply

Ready to join a team that values innovation, customer success, and personal growth? Submit your application through Brighthush’s careers portal or contact our recruiting team directly. We’re excited to learn how your skills and passion can contribute to our mission of keeping the world connected.

Take the next step in your career—apply today and become a vital part of Brighthush’s journey to redefine telecommunications support.