[Remote] Technical Customer Service Associate

Note: The job is a remote job and is open to candidates in USA. Veeva Systems provides cloud software for the life sciences industry. The Technical Customer Service Associate advises users on Veeva applications, resolves client issues, and supports strong customer relationships and service improvements.

Responsibilities

• Advise end users on best practices when using Veeva’s applications
• Identify and resolve client issues associated with Veeva’s applications
• Build strong and professional relationships with all users of Veeva’s applications
• Provide recommendations/feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to the role

Skills

• 1+ year relevant experience in a technical customer support role or related technical field
• Effective communication, organizational and time management skills
• Professional telephone manner
• Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
• Excellent verbal and written communication skills
• Ability to quickly understand client requirements and needs and articulate potential solutions
• Bilingual in Spanish
• Previous experience supporting clinical research facilities
• Previous experience with Veeva Vault

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program
• Flexibility to work from home or in the office

Company Overview