[Remote] Technical Writer (Insurance Domain)

Note: The job is a remote job and is open to candidates in USA. NLB Services seeks a Technical Writer to produce accurate standard operating procedures for CNA and Baldwin operational workflows. The role involves gathering and translating subject matter expert input, revising documentation through approval cycles, and supporting process mapping.

Responsibilities

• Interview subject matter experts (SMEs), stakeholders, and actively review video walkthroughs or meeting recordings to accurately capture nuances and granular procedural steps
• Draft, structure, and format high-accuracy SOPs for CNA and Baldwin operational workflows (e.g., how to process an insurance submission or claim)
• Take technical, verbal, or unstructured SME input and reframe it perfectly for the intended end-user audience
• Review and revise drafts based on stakeholder feedback through defined approval cycles, maintaining absolute integrity across multiple versions
• Assist with basic process mapping diagrams (Visio, Lucidchart) to visually support the SOP documentation as needed

Skills

• Proven experience writing SOPs, process documentation, or technical procedures in an operational corporate environment
• Attention to Detail -- Demonstrates high accuracy in grammar, spelling, punctuation, and formatting; consistently follows client-specified templates, style guides, and formatting standards without deviation
• Active Listening and Transcription Comprehension -- Ability to listen to recordings, video walkthroughs, and verbal interviews and accurately capture key process steps, decisions, and nuances for documentation
• Audience Translation -- Ability to take subject matter expert (SME) input and reframe it for the intended end-user audience, adjusting tone, complexity, and terminology accordingly
• Detail Extraction -- Skilled at pulling granular, procedural details from verbal and written sources and organizing them into logical, step-by-step documentation
• SOP and Process Documentation Writing -- Proven experience drafting, structuring, and formatting standard operating procedures in an operational or corporate environment
• Synthesis of Complex Information -- Ability to consolidate information from multiple sources (interviews, recordings, existing documents) into clear, concise, and accurate written procedures
• Consistency and Style Management -- Maintains uniform tone, terminology, and formatting across all documentation; adheres to defined style and branding standards throughout an engagement
• Experience in insurance, financial services, or similarly regulated industries

Company Overview

Company H1B Sponsorship