[Remote] Technology Operations Director

Note: The job is a remote job and is open to candidates in USA. Resources Legacy Fund is hiring a Technology Operations Director to ensure its organizations and fiscally sponsored projects have the technology, operations, and systems needed to support their missions. The role provides strategic leadership in information technology, cybersecurity, systems projects, and facilities, while advising leadership and supporting a remote-first workforce.

Responsibilities

• Serve as the organization's lead on major technology and systems initiatives
• Develop and align long-term technology and operational goals and projects with organizational objectives and strategy; build the roadmaps, timelines, and change-management plans needed to deliver them
• Serve as a cross-functional partner to other directors and fiscally sponsored project staff in selecting and utilizing tech platforms
• Manage technology to support evolving business needs; maintain knowledge of emerging trends and tools to enhance productivity
• Identify new operational system needs, including systems and processes to support connectivity in a remote-first workplace
• Manage information technology contractors and support services
• Oversee CRM/database (Salesforce) design, maintenance, and management, in partnership with the Director of Grants Management and the Director of Development
• Advance the technological fluency of staff
• Devise security policies, procedures, hardware, and software solutions to mitigate cybersecurity and other enterprise risks
• Drive data privacy compliance and business continuity/disaster recovery planning
• Advise organizational leadership on technology strategy, operational risk, and resource allocation
• In compliance with RLF policies and procedures, perform technological tasks necessary for the protection of data
• Oversee staff managing the RLF satellite office in Sacramento and approximately five additional leases
• Oversee staff managing co-working locations
• Play a supportive role on staff retreats and other in-person connections
• In collaboration with Human Resources, oversee RLF's health and safety programs
• Provide oversight and management of RLF's technology and operations budget
• Serve as a member of the organizational Leadership Team
• Build strong working relationships across the organization to ensure technology and operational solutions serve the varied needs of each team
• Act as a trusted advisor and translator between technical/operational teams and non-technical staff and leadership

Skills

• 10+ years leading and managing technology and/or operations teams, with at least 5 years in a director-level or above role
• Demonstrated ability to move complex technology and systems projects from planning through implementation and adoption (e.g., ERP, CRM/Salesforce, financial systems, infrastructure migrations) at organizations of comparable size (50-200 staff) or larger
• Experience leading the development and implementation of an organization-wide cybersecurity/data protection policy, with direct experience managing security incidents, vendor risk assessments, and compliance with relevant data protection standards
• Hands-on experience evaluating and implementing enterprise software platforms, including grants management systems or other CRMs
• Experience managing vendor relationships/contracts (IT, real estate, professional services) with demonstrated negotiation outcomes
• Experience directly supervising staff and teams
• Ability to handle sensitive personnel or organizational matters
• Experience presenting to or advising senior leadership/board-level audiences
• Experience operating in a remote-first or hybrid and growth-stage organization
• Nonprofit or mission-driven sector experience preferred
• Salesforce experience strongly preferred
• 3+ years experience preferred working with a fiscal sponsor organization or comparable multi-entity structure, with direct exposure to how technology, operations, and facilities needs vary across sponsored projects with distinct programs, funding sources, and compliance requirements

Benefits

• Alternate Fridays off work schedule
• Medical, dental, and vision insurance
• 401k plan with a 5% match
• Generous paid time off
• Technology allowance
• Student loan repayment assistance
• The Calm app
• Mental health benefits
• Approximately 16 paid holidays per year
• Remote work within the U.S.

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