Remote Customer Service Representative – Oklahoma Residents – Deliver Exceptional Healthcare Support for brighthush’s Medicaid & Claims Services

About brighthush

brighthush is a leading health solutions provider dedicated to transforming the way people access and experience healthcare. With a legacy that spans decades, we bring together cutting‑edge technology, compassionate care, and a relentless focus on customer satisfaction. Our mission is simple: to make health coverage clear, accessible, and empowering for every member, employer, and provider we serve.

As a remote‑first organization, brighthush empowers employees to work from anywhere in the United States while maintaining a vibrant, collaborative culture. We invest heavily in training, mentorship, and continuous learning, ensuring that every team member has the tools and support needed to thrive. If you’re passionate about helping people navigate complex healthcare systems and want to be part of a forward‑thinking, inclusive team, brighthush is the place for you.

Why This Role Matters

Our Customer Service Representatives are the frontline ambassadors of brighthush. They are the trusted voices that guide members, employers, and healthcare providers through benefits, claims, and everyday questions. By delivering timely, accurate, and empathetic support, you help us build lasting relationships, reduce claim denials, and improve overall member satisfaction.

Key Responsibilities

• Active Listening & Advocacy: Engage with customers across phone, chat, and email, fully understanding their concerns and championing their needs.
• Issue Resolution: Resolve inquiries efficiently, ensuring all interactions are documented accurately in our CRM system.
• Resource Education: Educate customers on available benefits, claim processes, and self‑service tools, empowering them to make informed decisions.
• Proactive Support: Anticipate potential challenges and offer proactive solutions that enhance the customer experience.
• Cross‑Functional Collaboration: Work closely with claims, provider relations, and technical teams to resolve complex issues and improve service outcomes.
• Data Integrity: Maintain confidential records of patient and member information in compliance with privacy regulations.
• AI‑Enabled Tools: Leverage AI‑driven applications during training and daily operations to increase efficiency and accuracy.
• Compliance & Conduct: Adhere to brighthush policies, procedures, and the brighthush Code of Conduct at all times.

Essential Qualifications

• Minimum of 6 months of customer service experience in a contact‑center environment.
• High School Diploma, GED, or equivalent experience.
• Must reside in Oklahoma and be available for scheduled shifts.
• Strong verbal and written communication skills with a demonstrated ability to convey complex information clearly.
• Empathy, patience, and a genuine desire to help others.
• Basic computer literacy and proficiency with Microsoft Office applications.
• Ability to manage multiple tasks simultaneously in a fast‑paced environment.
• Experience with claims, provider, dental, or medical support is highly desirable.

Preferred Qualifications

• At least 1 year of experience in a contact‑center setting handling calls, chats, or email.
• Prior exposure to healthcare claims processing or provider relations.
• Experience using AI‑enabled customer service tools or CRM platforms.
• Knowledge of HIPAA regulations and data privacy best practices.
• Previous remote work experience with a proven track record of self‑management.

Skills & Competencies

• Problem‑Solving: Ability to analyze issues, identify root causes, and implement effective solutions.
• Decision Making: Confidence in making timely, informed decisions that align with company policies.
• Adaptability: Thrive in a dynamic environment where priorities shift quickly.
• Team Collaboration: Work seamlessly with cross‑functional teams to achieve shared goals.
• Customer‑Centric Mindset: Place the customer at the center of every interaction, ensuring a positive experience.
• Technical Proficiency: Comfortable navigating multiple software platforms and learning new tools quickly.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and a 4‑ to 18‑week training program tailored to your role.
• Ongoing coaching and mentorship from experienced leaders.
• Cross‑training in claims processing, provider relations, and technical support.
• Opportunities to move into senior support roles, team lead positions, or specialized healthcare analytics tracks.
• Access to internal learning platforms, webinars, and industry certifications.

Work Environment & Culture

brighthush fosters a culture of inclusion, innovation, and continuous improvement. Our remote workforce enjoys:

• Flexible scheduling to accommodate personal commitments.
• Regular virtual team gatherings, town halls, and social events.
• A collaborative environment where ideas are valued and feedback is encouraged.
• Commitment to mental and physical well‑being through wellness programs and resources.

Compensation & Benefits

While specific salary ranges are determined by experience and role, brighthush offers a competitive compensation package that includes:

• Competitive hourly wage with performance‑based incentives.
• $2,000 sign‑on bonus for qualified new hires after 9 months of service, contingent on continuous employment for a minimum of 12 months.
• Comprehensive medical, dental, and vision coverage.
• Paid time off (PTO), sick leave, and holiday pay.
• 401(k) retirement savings plan with company match.
• Wellness programs, including gym memberships, mental health support, and health coaching.
• Technology stipend and equipment to ensure a productive remote workspace.

How to Apply

Ready to join a team that values your expertise and supports your growth? Click the link below to submit your application and take the first step toward a rewarding career with brighthush.

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Join brighthush Today

As a Remote Customer Service Representative, you’ll be at the heart of brighthush’s mission to simplify healthcare for millions of members. Your dedication, empathy, and problem‑solving skills will directly impact the lives of our customers and the success of our organization. If you are a motivated, customer‑focused professional who thrives in a remote, collaborative environment, we encourage you to apply now and become part of the brighthush family.