Remote Travel Customer Representative – Global Travel & Hospitality Specialist – Client Experience & Itinerary Management at brighthush

About brighthush

brighthush is a forward‑thinking travel agency that redefines how people experience the world. With a portfolio that spans luxury cruises, boutique resorts, dynamic group adventures, and fully customized itineraries, we are dedicated to turning every travel dream into a reality. Our mission is simple: deliver exceptional client care, empower our team with professional training, and create unforgettable journeys that leave lasting memories.

At brighthush, we believe that travel is more than a destination—it’s a story, a connection, and a chance to grow. That philosophy fuels our culture of collaboration, continuous learning, and relentless pursuit of excellence. Whether you’re a seasoned travel professional or a passionate enthusiast, you’ll find a place to thrive, innovate, and make a real impact on our clients’ lives.

Position Overview

We are seeking a Remote Travel Customer Representative who thrives on helping people explore the world. In this role, you will be the first point of contact for our clients, guiding them through every step of their travel journey—from initial inquiry to post‑trip follow‑up. Your expertise, enthusiasm, and attention to detail will ensure that each client feels valued, informed, and excited about their upcoming adventure.

Key Responsibilities

• Client Engagement: Respond promptly to inquiries via phone, email, and online chat, providing clear, accurate, and personalized information about destinations, accommodations, transportation, and activities.
• Itinerary Development: Research, curate, and present travel options that align with client preferences, budgets, and travel goals. Prepare detailed itineraries that include flight schedules, hotel reservations, activity bookings, and local transportation.
• Booking & Confirmation: Manage the entire reservation process—secure bookings, confirm details, and issue itineraries. Coordinate with suppliers and partners to ensure seamless execution.
• Record Keeping & Follow‑Up: Maintain accurate client records in our CRM, track booking status, and follow up to confirm satisfaction and address any post‑booking questions.
• Industry Knowledge: Stay current on travel trends, seasonal promotions, new destinations, and supplier updates to provide clients with the most relevant and exciting options.
• Team Collaboration: Work closely with the sales, operations, and customer service teams to ensure a unified, high‑quality client experience. Share insights and best practices to continuously improve our service delivery.
• Problem Solving: Resolve client issues efficiently, turning challenges into opportunities for exceptional service. Escalate complex matters to senior staff when necessary.
• Continuous Improvement: Participate in training sessions, workshops, and industry events to sharpen your knowledge and skills. Contribute ideas for process enhancements and new service offerings.

Essential Qualifications

• Minimum of 1–2 years of experience in customer service, travel, or hospitality.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong multitasking ability—capable of handling multiple client inquiries simultaneously while maintaining high quality.
• Self‑motivated and comfortable working independently in a fully remote environment with minimal supervision.
• Proficient with email, online forms, and booking tools (e.g., GDS, Amadeus, Sabre, or similar platforms).
• Reliable computer, high‑speed internet connection, and a quiet workspace.
• Legal age of 18 or older, with a valid ID for verification.
• Passion for travel and a genuine desire to help others create memorable experiences.

Preferred Qualifications

• Experience with travel booking software and CRM systems.
• Knowledge of cruise itineraries, resort packages, and group travel logistics.
• Background in sales or upselling travel products.
• Familiarity with travel insurance, visa requirements, and travel advisories.
• Previous remote work experience in a customer‑facing role.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, active listening, and a genuine interest in client satisfaction.
• Attention to Detail: Accuracy in booking, documentation, and itinerary planning.
• Problem‑Solving: Analytical thinking and creative solutions to unexpected challenges.
• Time Management: Prioritization and efficient handling of multiple tasks.
• Technology Savvy: Comfortable navigating web‑based tools, spreadsheets, and communication platforms.
• Team Player: Collaboration, knowledge sharing, and a positive attitude.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Travel Customer Representative, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training workshops on the latest travel trends, booking technologies, and customer service best practices.
• Opportunities to advance into senior customer support, sales, or operations roles.
• Cross‑functional projects that broaden your skill set and expose you to different facets of the travel industry.
• Annual travel incentives that reward high performance and allow you to experience the destinations you recommend.

Work Environment & Company Culture

Our remote model empowers you to work from anywhere while staying connected to a vibrant, supportive community. You’ll enjoy:

• Flexible hours that accommodate your personal schedule.
• Regular virtual team meetings, social events, and knowledge‑sharing sessions.
• A culture that values transparency, innovation, and work‑life balance.
• Access to exclusive travel industry tools, partner discounts, and insider resources.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive base salary complemented by performance‑based incentives. In addition, you’ll receive:

• Health, dental, and vision coverage options.
• Paid time off and flexible vacation policies.
• Professional development budget for courses, certifications, and conferences.
• Travel perks, including discounted rates on cruises, resorts, and group tours.
• Employee referral bonuses and recognition rewards.

Why Join brighthush?

When you join brighthush, you’re not just taking a job—you’re stepping into a community that celebrates curiosity, creativity, and the joy of discovery. You’ll:

• Help clients craft unforgettable journeys that reflect their unique personalities.
• Grow your expertise in a dynamic industry that never stops evolving.
• Collaborate with passionate professionals who share your love for travel.
• Enjoy the freedom of remote work without sacrificing connection or support.
• Benefit from a culture that rewards initiative, values learning, and recognizes hard work.

Ready to Embark on Your Next Adventure?

If you’re eager to combine your love for travel with a career that offers flexibility, growth, and the chance to make a real difference, we want to hear from you. Apply today and become a vital part of brighthush’s mission to create extraordinary travel experiences for clients around the globe.

Click the link below to submit your application and start your journey with brighthush.