Seasoned Remote Customer Support Specialist – Travel & Hospitality – Flexible Hours – Join brighthush

About brighthush

brighthush is a trailblazing, fully remote travel powerhouse that redefines how people experience the world. From sun‑kissed beach getaways to adrenaline‑packed adventures, we curate unforgettable journeys that leave lasting memories. Our mission is simple: to make travel accessible, enjoyable, and stress‑free for every traveler. With a culture rooted in innovation, collaboration, and a passion for discovery, brighthush empowers its team members to grow, learn, and thrive—no matter where they are in the world.

Why Join brighthush?

As a remote-first organization, brighthush offers unparalleled flexibility. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment that values your expertise, encourages creativity, and rewards results. Our remote model means you can work from anywhere in the United States, balancing your personal life while contributing to a global brand that’s reshaping the travel industry.

Position Overview

We’re seeking a highly motivated, detail‑oriented Customer Support Specialist to become the voice of brighthush. In this role, you’ll be the frontline ambassador who ensures every traveler’s experience is seamless—from the moment they reach out with a question to the post‑trip follow‑up. Your ability to communicate clearly, solve problems efficiently, and maintain a positive, empathetic tone will be critical to our success.

Key Responsibilities

• Respond to customer inquiries via email, phone, and live chat with a 95%+ satisfaction rating.
• Provide accurate, up‑to‑date information on bookings, itineraries, policies, and travel advisories.
• Troubleshoot common issues such as payment discrepancies, itinerary changes, and booking confirmations.
• Escalate complex or sensitive matters to the appropriate internal teams while maintaining clear documentation.
• Maintain comprehensive knowledge of supplier systems, partner policies, and internal processes.
• Follow up with clients post‑booking to confirm satisfaction and gather feedback.
• Log all interactions accurately in our CRM and ticketing system, ensuring data integrity and compliance.
• Collaborate with cross‑functional teams—sales, operations, and marketing—to improve service delivery.
• Participate in ongoing training sessions and knowledge‑sharing workshops.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 2 years of customer service experience, preferably in travel, hospitality, or related fields.
• Proficiency with CRM platforms (e.g., Zendesk, Freshdesk) and booking portals.
• Excellent written and verbal communication skills in English; additional languages are a plus.
• Strong problem‑solving skills and the ability to remain calm under pressure.
• Self‑motivated with a proven track record of working independently in a remote setting.
• Reliable high‑speed internet connection and a quiet, professional home workspace.
• Legal authorization to work in the United States and age 18 or older.

Preferred Qualifications

• Experience with travel booking systems (e.g., Amadeus, Sabre, or similar).
• Prior exposure to travel agent certification programs.
• Knowledge of global travel regulations, visa requirements, and health advisories.
• Familiarity with data privacy standards (GDPR, CCPA).
• Passion for travel and a personal portfolio of trips or travel writing.

Core Skills & Competencies

• Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to help.
• Technical Proficiency: Comfortable navigating multiple digital tools and troubleshooting software issues.
• Time Management: Ability to juggle multiple tickets, prioritize tasks, and meet response SLA targets.
• Communication: Clear, concise, and courteous in all written and verbal interactions.
• Adaptability: Thrive in a fast‑changing environment and embrace new processes.
• Team Collaboration: Willingness to share insights, support peers, and contribute to continuous improvement.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured mentorship programs pairing you with senior support leaders.
• Access to industry‑leading training modules on travel trends, customer experience, and advanced CRM usage.
• Opportunities to transition into specialized roles—such as Travel Operations, Sales Support, or Product Management—based on performance and interests.
• Annual travel stipend and exclusive discounts on our curated vacation packages.
• Participation in global virtual conferences and webinars to stay ahead of industry innovations.

Work Environment & Culture at brighthush

Our culture is built on trust, transparency, and a shared love for exploration. You’ll experience:

• Fully remote work with flexible scheduling to accommodate your lifestyle.
• A vibrant online community—Slack channels, virtual coffee breaks, and monthly town‑hall meetings.
• Regular team‑building events, including virtual escape rooms, trivia nights, and travel photo contests.
• A commitment to mental health: unlimited vacation days, mental health days, and access to counseling services.
• Inclusive policies that celebrate diversity and encourage every voice to be heard.

Compensation, Perks & Benefits

While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with experience.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health, dental, and vision insurance options.
• 401(k) matching program for long‑term financial planning.
• Unlimited paid time off and flexible work hours.
• Annual travel stipend and exclusive discounts on our travel services.
• Continuous learning stipend for courses, certifications, and conferences.

Ready to Embark on Your Next Adventure?

If you’re passionate about travel, dedicated to delivering exceptional customer service, and eager to grow within a forward‑thinking, remote‑first company, brighthush invites you to apply. Join a team that values your voice, supports your professional journey, and celebrates every milestone—both in the office and on the road.