Remote Position
[Remote] Upper Mid Market Account Manager
🌍 Remote · United States
💼 Full-time
Note: The job is a remote job and is open to candidates in USA. Absorb Software is a global AI-driven learning platform provider that helps organizations develop their workforce through personalized learning experiences. The Upper Mid-Market Account Manager will drive revenue growth by expanding customer use of Absorb, identifying upsell and cross-sell opportunities, managing renewals, and building strong client relationships.
Responsibilities
- Increase the net dollar retention of your book of business through upsells and cross sells
- Negotiate client contract renewals with a focus on increased Annual Recurring Revenue and long-term relationships
- Generate and close new for opportunities for ‘land and expand’ within assigned accounts
- Generate proposals and other client facing documentation to assist your sales process
- Identify and develop meaningful client relationships
- Accurately manage and report your sales pipeline monthly and quarterly
- Thoroughly understand Absorb subscription models to effectively answer client questions
- Participate in team meetings and projects to improve sales processes & sales output
- Develop strong internal relationships to support client lifecycle
- Keep up to date with latest product releases and training seminars to ensure thorough product knowledge
Skills
- • Post-secondary degree (preferably in business or a related field)
- • 5+ years of experience successfully managing client relationships and driving revenue growth through upselling
- • Very strong time management and organizational skills
- • Very strong verbal and written communication skills
- • Outgoing and personable nature with a sales driven attitude, strong team player
- • Ability to thrive in a dynamic, fast-paced environment that changes constantly
- • SaaS (or Technology) sales experience
- • Experience working with a global client base
- • Strong MS Office skills – primarily Excel and PowerPoint
- • Fluency in additional languages
- • Experience working with industry tools such as Salesforce
Benefits
- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
Company Overview