[Remote] User Experience Designer

Note: The job is a remote job and is open to candidates in USA. MaxiCare is an AI-native EMR platform for skilled nursing and assisted living facilities. The User Experience Designer will improve the product experience by simplifying information-heavy healthcare workflows, conducting user research, maintaining the design system, ensuring accessibility, and delivering measurable, engineer-ready designs.

Responsibilities

• Own how MaxiCare works, looks, and feels, from the first login to the hundredth charting session of the week
• Decide what shows up on each screen, in what order, and what stays out of sight until someone asks for it
• Design for the decision the user has to make, not the full data set behind it
• Spend time with nurses, administrators, MDS coordinators, and billing staff to learn how they really work
• Map admission, charting, medication administration, care planning, and billing into flows and interactive prototypes
• Own typography, color, iconography, spacing, and layout, and maintain the MaxiCare design system in Figma
• Design to WCAG 2.2 AA, including the dim light of a nursing station at 3 a.m
• Run usability testing and turn what it finds into fixes
• Deliver specs and annotated designs engineers can build from without guessing, and review what ships
• Track time on task, error rates, clicks per workflow, adoption, and satisfaction to decide what to fix next

Skills

• A four year college degree from an accredited institution, ideally in design, human computer interaction, or a related field
• Five or more years of UX or product design at a product company or product development firm, with shipped software to show for it
• Hands on SaaS design across both B2B and B2C products
• A portfolio that shows your process: the problem, the research, the options, the choice, and what happened after launch
• Expert Figma, including components, variants, auto layout, and prototyping, plus Photoshop and Illustrator
• A keen eye for type and color on screen, and why legibility matters to a nurse scanning a long resident list
• Usability testing and WCAG experience, with accessibility built in from the start
• Proven skill at simplifying data heavy interfaces
• Work inside agile teams, handing off to engineers and weighing tradeoffs against what can ship this sprint
• Strong written and verbal communication, and daily comfort with AI tools, Anthropic Claude in particular
• U.S. citizen. Visa sponsorship is not available
• As requested and needed, including occasional on site team meetings where we work through product design and architecture strategy together. Expect periodic facility visits for user research as well, and some trips may come up on short notice
• Healthcare product design, especially EMR, EHR, or clinical workflow software
• Design for skilled nursing, long term care, or other shift based clinical settings
• Experience designing AI assisted features people can read, trust, and act on
• Familiarity with HIPAA and privacy in healthcare products
• Building a design system from scratch at an early stage company
• Enough HTML, CSS, and TypeScript to talk implementation with engineers
• Native English, since you'll write interface copy and lead research sessions where wording matters

Benefits

• Unlimited vacation: We don't count days. Take the time you need to rest and come back sharp, coordinated with your team so the work keeps moving.
• Career growth: You'll work every day inside sophisticated product design where AI is part of the architecture, the workflow, and the product itself, and you'll build the skills the next decade of software will run on.
• Holiday gathering: Once a year the whole team comes together in person to celebrate the year and spend time together away from the screen.
• We cover 50 percent of a monthly fitness and health club membership. Details are discussed during the interview process.
• Performance based annual bonus participation.
• Fully remote within the United States.

Company Overview